Career Opportunities in IT Functional Support

3 days ago

ClujNapoca, Romania beBeeItSupport Full time
Order Management Support Intern

We are seeking a detail-oriented individual to join our team as an Order Management Support Intern. In this role, you will work closely with our Oracle team to provide support across various business processes.

You will assist with issue resolution, system testing, documentation, and day-to-day support tasks in Oracle's Order Management and Shipping modules.

This internship is based in Cluj-Napoca, Romania and offers a flexible working schedule with the option of working hybrid.

This internship is limited to 6 months.

Your Responsibilities Will Be:
  • Providing subject matter expertise in the Oracle Order Management Suite of modules – OM and Shipping.
  • Offering end-user support for all Oracle Order Management modules, including proper resolution of support tickets through research, testing, and solution implementation for incidents.
  • Managing application configuration, maintenance, and instance validation.
  • Understanding current business requirements and processes and leveraging this knowledge to support the end-user community.
  • Developing and maintaining process flows, test scripts, and training documentation related to the Oracle Order Management modules.
  • Building and maintaining the Oracle Support SharePoint by updating the knowledge base with all relevant documentation, including configuration sheets, process flows, test scripts, training materials, and more.
  • Handling any other requests related to day-to-day activities.
The Skills You'll Need:
  • BA degree or equivalent educational qualification.
  • Strong English communication skills, both written and spoken.
  • Good practical knowledge of MS Office tools.
  • A customer-oriented mindset with a helpful attitude.
  • Self-motivation, attention to detail, and the ability to work independently.
  • Initiative to take ownership of tasks and follow through to completion.
  • Ability to work well under pressure and meet deadlines.
  • Good analytical and interpersonal skills.
  • A genuine motivation to build a career in IT functional support is highly valued.
Preferred Qualifications That Set You Apart:
  • Coursework related to IT, business processes, or Oracle applications.
  • Basic understanding of order management or supply chain concepts.
  • Experience with Oracle ERP modules or other enterprise software.
  • Ability to work collaboratively in a team-oriented environment.
  • Eagerness to learn and adapt quickly to new technologies and processes.
About Us:

We cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability.

Benefits:

We provide employees with flexible time off plans, including parental leave, vacation and holiday leave.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs.

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