Support Services Specialist

4 days ago

Comuna Bolintin Deal, Giurgiu, Romania beBeeCustomerService Full time
Job Description

Our client is driven by a passion for making a difference, which is why their teams are comprised of creative individuals with 'can do' attitudes who excel at delivering exceptional customer experiences.

You will work in a fast-paced dynamic environment alongside colleagues from diverse backgrounds, forming a multi-cultural workplace where your team becomes your family away from home.

With a clear understanding of customer expectations, you'll be able to identify and communicate the best possible solutions to meet our customer needs:
1. Handling the full breakdown process in required languages for all supported products within the department and according to procedures.
2. Ensuring active follow-up of open cases via monitor info.
3. Securing financial arrangements related to breakdowns according to warranty, soft products, and financial routines.
4. Escalating cases according to escalation processes.
5. Utilizing technical knowledge to communicate effectively with all parties.

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