Customer Support Agent with Japanese

4 days ago

Bucharest, Romania Wibit Consulting & Services (WibitCS) Full time

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

    • Graduated with a College/University degree.
    • Qualifications in economics/ finance or any related field is a plus.
    • Excellent command of the English and Japanese languages, both verbal and written (C1)
    • Relevant experience background in the forex industry would be considered as an advantage.
    • Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
    • Excellent communication and interpersonal skills.
    • Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
    • Works independently and as a part of a team with a willingness to ensure results are achieved.
    • Ability to work under pressure and meet deadlines.
    • Ability to work effectively in an office-based environment.

REQUIREMENTS:

    • Assists customers to open trading accounts.
    • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
    • Handles welcome calls/call-back requests.
    • Maintains contact with existing clients to ensure high levels of client satisfaction.
    • Provides general information regarding platforms and services offered.
    • Handling of back-office queries.
    • Supporting clients with technical and troubleshooting issues.
    • Dealing with customer complaints promptly and effectively.
    • Providing support and troubleshooting on Meta Trader platforms.
    • Liaising with all departments to resolve issues.
    • Suggests ideas and action to develop the market.
    • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
    • Forwards any issues or requests to the head of the department and/or the appropriate department.
    • Educates the customer where applicable.
    • Ability to work in a dynamic and multicultural environment.

BENEFITS:

    • Remuneration according to qualifications and experience
    • 13th Salary
    • Medical Insurance Scheme
    • Provident Fund
    • Working Permit arrangements for the employee
    • Company’s Group Discount Scheme
    • Free Parking
    • Inhouse fitness room with classes
    • Modern working space at a central and convenient location of Limassol close to the highway
    • Friendly multinational environment
    • Opportunities for professional learning and growth

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