Customer Support Agent with Japanese

1 month ago

Bucharest, Romania Wibit Consulting & Services (WibitCS) Full time

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

    • Graduated with a College/University degree.
    • Qualifications in economics/ finance or any related field is a plus.
    • Excellent command of the English and Japanese languages, both verbal and written (C1)
    • Relevant experience background in the forex industry would be considered as an advantage.
    • Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
    • Excellent communication and interpersonal skills.
    • Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
    • Works independently and as a part of a team with a willingness to ensure results are achieved.
    • Ability to work under pressure and meet deadlines.
    • Ability to work effectively in an office-based environment.

REQUIREMENTS:

    • Assists customers to open trading accounts.
    • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
    • Handles welcome calls/call-back requests.
    • Maintains contact with existing clients to ensure high levels of client satisfaction.
    • Provides general information regarding platforms and services offered.
    • Handling of back-office queries.
    • Supporting clients with technical and troubleshooting issues.
    • Dealing with customer complaints promptly and effectively.
    • Providing support and troubleshooting on Meta Trader platforms.
    • Liaising with all departments to resolve issues.
    • Suggests ideas and action to develop the market.
    • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
    • Forwards any issues or requests to the head of the department and/or the appropriate department.
    • Educates the customer where applicable.
    • Ability to work in a dynamic and multicultural environment.

BENEFITS:

    • Remuneration according to qualifications and experience
    • 13th Salary
    • Medical Insurance Scheme
    • Provident Fund
    • Working Permit arrangements for the employee
    • Company’s Group Discount Scheme
    • Free Parking
    • Inhouse fitness room with classes
    • Modern working space at a central and convenient location of Limassol close to the highway
    • Friendly multinational environment
    • Opportunities for professional learning and growth

  • Slovak Customer support role in Romania

    1 month ago

    Bucharest, Romania Cross Border Talents Full time

    Join Us as a Customer Support Representative for Slovak Speakers! Are you a fluent C2 Slovak speaker with strong English skills (B2)? We have an incredible opportunity waiting for you! We are looking for a Customer Support Representative to join our vibrant team in Cluj-Napoca, Romania. What We Offer: Generous Signing Bonus: Get started with a warm welcome!...

  • Chat Customer Support Representative, Romania

    1 month ago

    Bucharest, Romania Cross Border Talents Full time

    Join Our Team as a Slovak-Speaking Chat Customer Support Representative in Cluj-Napoca!Location: Cluj-Napoca, RomaniaType: Full-TimeCompensation: Competitive Base Salary + Monthly Performance BonusesWhats in It for You?Imagine starting each day in the heart of Cluj-Napoca, working in a fast-paced, innovative environment where your ideas are valued, and you...

  • Head of Technical Support

    1 month ago

    Bucharest, Romania David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...

  • Helpdesk Agent

    3 months ago

    Bucharest, Romania Infotree Global Solutions Full time

    Helpdesk AgentAbout the Role:Join our Europe team in Romania as a Helpdesk Agent. In this position, you will provide essential support and contribute to delivering efficient services to our clients.Responsibilities:Assist users with GDS systems inquiries.Resolve client concerns and troubleshoot issues.Collaborate with our Europe team to improve service...

  • Technical Support

    1 month ago

    Bucharest, Romania WLG Full time

    Location: Brno, Czech Republic (Hybrid)Contract: HPP or Contracting, long-term, full-time.Fast recruitment process - 2 stagesCompany Overview:Our client leads the way in Dairy Management Solutions worldwide. They provide advanced technology to help dairy farms run smoothly and boost productivity. From milking machines to monitoring tools, their solutions...

  • Helpdesk Agent

    1 month ago

    Bucharest, Romania Infotree Global Solutions Full time

    Helpdesk AgentAbout the Role:Join our Europe team in Bucharest, Romania, as a Helpdesk Agent. In this position, you will provide essential support and contribute to delivering efficient services to our clients.Responsibilities:Assist users with GDS systems inquiries.Resolve client concerns and troubleshoot issues.Collaborate with our Europe team to improve...

  • Remote Slovenian-speaking Customer Care Specialist

    23 hours ago

    Bucharest, Romania Cross Border Talents Full time

    Starting Date: January 20, 2025 Work Model: Fully Remote (Romania-based with potential to work temporarily from Slovenia after 6 months) We are seeking Slovenian speakers for the role of Customer Support Representative to join a dynamic and growing project in Romania. You will play a key role in delivering excellent customer service by assisting customers...

  • Hybrid Junior Dutch Customer Care

    4 weeks ago

    Bucharest, Romania Cross Border Talents Full time

    Why Join Us? Competitive Salary: Receive a package that reflects your skills and experience.Work-from-Home/Work-from-Office Allowance: 900 RON per month.Meal Vouchers: 25 RON per day to support your daily needs.Private Medical Insurance: Comprehensive health coverage for you. Your Responsibilities: Handle customer inquiries through email, phone, or chat with...

  • Dutch Junior Customer Care

    4 weeks ago

    Bucharest, Romania Cross Border Talents Full time

    What We Offer: Attractive Salary: Competitive compensation tailored to your experience.Monthly Work-from-Office Allowance: 900 RON.Meal Tickets: 25 RON per working day to ensure you’re fueled throughout your day.Private Medical Insurance: Comprehensive health coverage for your peace of mind. Key Responsibilities: Respond promptly to customer inquiries via...

  • Polish-speaking Reactivation Sales Agent

    1 month ago

    Bucharest, Romania Enteractive Full time

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with...

  • Cautam coleg pasionat de Customer Care

    1 month ago

    Bucharest, Romania Angajator OLX Locuri de Munca Full time

    Cum ar fi să ai un job în care să contribui cu adevărat?Se poate să mergi cu drag la muncă, să fii mai mult decât un simplu executant și să ai în jur oameni care te apreciază și de la care ai ce învăța.Căutăm un specialist in suport clienti, cunoscator al limbii engleze , deschis și sociabil care să ne ocupe poziția de Customer care...

  • Spanish- Speaking Reactivation Sales Agent

    1 month ago

    Bucharest, Romania Enteractive Full time

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with...

  • English- speaking Reactivation Sales Agent Full-Time

    1 month ago

    Bucharest, Romania Enteractive Full time

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with...

  • French speaking Reactivation Sales Agent

    1 month ago

    Bucharest, Romania Enteractive Full time

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with...

  • Argentinian-Spanish Speaking Reactivation Sales Agent

    1 month ago

    Bucharest, Romania Enteractive Full time

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with...

  • Relocate to Malta Service Delivery Manager

    4 weeks ago

    Bucharest, Romania Black Pen Recruitment Full time

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Solutions Consultant

    3 weeks ago

    Bucharest, Romania Palo Alto Networks Full time

    Job Description Your Career As a Solutions Consultant for network security, you provide technical expertise and guidance in customers' network security and zero trust journey.  You will be key in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services...

  • Relocate to Malta Dynamics CRM Techno Functional Consultant

    4 weeks ago

    Bucharest, Romania Black Pen Recruitment Full time

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • Project Management Officer | Deloitte Technology Delivery Center

    3 weeks ago

    Bucharest, Romania Deloitte Full time

    Description & Requirements Who we are looking for We are seeking an experienced PMO (Project Management Officer) to support OP projects and contracts management within our internal client portfolio, ensuring compliance with quality and risk management (QRM) standards. The ideal candidate will provide strategic support to leadership, facilitate performance...

  • Junior Technical Sales Engineer

    3 months ago

    BUCHAREST, Romania Dell Full time

    Junior Technical Sales EngineerChampioning ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. That’s why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support....