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IT Helpdesk Support Specialist
2 months ago
Project description
As a support specialist, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by on-site support, phone call, email and remote assistance.
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Installation workplaces for new employees
- Perform periodic maintenance, provided technical support and executed systems engineering.
- Assist with Network Administration including connections, hardware and programming configuration
- Provides phone and helpdesk support for local and off-site users
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
- IT supporting local events (teleconferences, meetings etc)
- Business trips to other offices if necessary
- Provide polite and friendly customer service
SKILLS
Must have
- Tech Support
Helpdesk
Microsoft Windows
Network Administration
Microsoft Intune
Nice to have
TCP/IP
Linux
Microsoft 365
Group Policy
Hardware Maintenance