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Process Transformation Lead

3 months ago


Bucharest, Bucureşti, Romania Allianz Partners Romania Full time
Process Lead

Job Description:


The Process Lead is a pivotal role in our organization, responsible for driving operational excellence and continuous improvement across various business processes.

This position requires a proactive individual with strong analytical skills and the ability to work independently within broadly defined policies and practices.

The Process Lead will work closely with our Global Competency Centre teams and cross-functional teams to identify areas for improvement, develop business cases, and implement changes that align with our business objectives.


Key Responsibilities:

Process Creation and Mapping:
Collaborate with the GSD teams to define, diagram, and evaluate existing or new processes.

Metrics Development:
Support the development of metrics to measure process performance and identify indicators for future improvement opportunities.

Risk and Controls:

Ensure the discovery and mapping all the risks and associated controls per each process, include them in the process documentation.

Build and keep updated a risk and controls list in partnership with Risk and Resilience Manager.

Process Repository:
Responsible for keeping track of all GSD documentation (SOPs, Work instructions, other related documents) in a dedicated repository.

Process Consolidation:
Create a process overview with all GSD processes description and keep it updated.

GSD Process Documentation:

Coordinate the process of writing the standard operating procedures and work instructions based on business requirements at GSD level.


Prioritization of process analysis:
Define a ranking and prioritization of process and create a yearly plan for process analysis.

Process analysis presentation:
Detail the outcome of every process analysis on DMAIC methodology.

Progress Reporting and Stakeholder Communication:
Create a yearly communication plan to inform about process improvement progress to stakeholders. Regularly discuss and present issues or ideas to local, regional, and global management. Build reports of the progress based on business need.

Independent Decision Making:
Exercise significant independent judgment to determine the best methods for achieving objectives within broadly defined policies and practices.

Identify Opportunities:
Identify areas of opportunity and construct business cases for process improvements. Lead initiatives and projects to recommend changes that align with business needs.

Project Leadership:
Lead and support cross-functional project/operational teams to implement operational changes.

Operational Excellence:
Identify and comply with procedural changes to achieve the highest level of operational excellence within the service organization.

Required Qualifications and Experience:
Experience: 5+ years of experience in similar roles or businesses.

Language Skills:
Fluent in English, both written and oral.

Problem Solving:
Approach problems rationally using sound strategies to ensure comprehensive understanding and effective resolution.

Stakeholder Management:
Strong stakeholder management skills with demonstrated cross-functional project management leadership.

Project Management:
Knowledge of core project and change management, with experience managing projects from inception to completion.

Communication Skills:
Excellent communication and presentation skills, with the ability to build and maintain strong internal and external relationships.

Certification:
Lean Six Sigma Green Belt certification required with proven track of improvement projects.

Analytical Skills:
Strong analytical and organizational skills with attention to detail.

Personal Attributes:
Autonomy, critical thinking, decision-making skills, tolerance of ambiguity, creativity, and initiative.

Work Environment:
Ability to work in a very fast-paced, multi-tasking environment.

Industry Knowledge:
Experience in a related industry preferred, with knowledge of customer service and contact centre operations.


Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

We are ONE of the 4 Global Centers of Competence that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;
We CARE about us as a team the same We CARE about our customers;
We DARE to have fun the same we DARE to look for solutions or improvement;
We CARE about nature, children, about the world the same we CARE about our own development.