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Junior Client Service Analyst

3 months ago

Bucharest, Bucureşti, Romania Deloitte Central Europe Full time

Description & Requirements

Who we are looking for

Our Central Electronic System of Payment Information (CESOP) team provides CESOP support to multiple clients.

As a Junior Client Service Analyst in CESOP you will work with different internal platforms, and you will be responsible for the day-to day volumes concerning different clients and will be involved in the communication with Global member firms. The added value of our Center is working with standardized and efficient processes that continuously require innovation, automation and improvement.

While working with you will:

  • Get real exposure to working within an international environment
  • Work with the Deloitte professionals from around the Globe (e.g., UK, Netherlands)
  • Develop a critical mind-set with the ability to spot potential process improvements

Position summary

Central Electronic System of Payment Information (CESOP) service line forms part of the Deloitte Tax and Legal umbrella. With the continuous development of electronic payments, a Central Electronic System of Payment Information (CESOP), has become an essential tool to fight against VAT fraud at the European level. The European Commission works together with EU Member States' tax administrations and payment service providers in the CESOP Expert Group, which assists in the development of CESOP and the implementation of reporting obligations for payment service providers. They are further supported by CESOP Expert Team – a team of IT experts from Member States which developed the technical requirements needed to set up CESOP.

The CESOP business line was created as a "start-up" within the Deloitte Regional Delivery Centre in Bucharest and provides invaluable support to client facing professionals throughout Europe. By centralizing standard processes and administrative support we are seeking to ensure successful delivery of CESOP as a managed service to our client base. The CESOP team currently comprises approx. 100 employees around the Globe and will continue to grow over the coming months and years as our range of services expands.

The Regional Delivery Centre will provide a range of process and administrative support, and the expansion of services provides opportunities to specialize in different aspects of CESOP administration. There will be regular and direct contact with team members from around the Globe, and the handling of highly confidential personal information.

We are currently looking for strong candidates to join our CESOP Operations/Tax team. Members of this team will be the vital for our support work.

Requirements

A successful applicant will be a self-starter and quick learner with a good level of IT user competence.

Ideally, they will have experience in a supporting role in a professional organization or be able to demonstrate the mix of skills and attributes that would enable them to make a real contribution to a busy team operating as a Regional Delivery Centre for our firm.

They will be able to demonstrate an ability to follow defined processes while thinking outside those boundaries. They will be required to react to a variety of issues as they arise in order to be a successful part of this unique team. Prior knowledge of CESOP is not necessary.

What we're looking for:

  • College graduates, preferably in Accounting, Finance, Economics or Legal
  • Fluent in spoken and written English (level B2-C1).
  • Good level of IT user ability, particularly advanced skills in Microsoft Excel and Microsoft Outlook.
  • Training will be given on all in-house IT tools, where applicable.
  • Experience working with XML file formats is beneficial.
  • Good interpersonal and communication skills; developing strong relationships with colleagues.
  • Strong technical, problem solving and analytical skills.
  • Demonstrate a strong sense of responsibility, accountability and ownership of work
  • Able to successfully handle competing priorities/deadlines effectively.
  • Ability to follow set processes, communicate with both Global and RO teams, spot potential problems and communicate clearly to the Team Leader
  • Ability to manage and adapt to regular process and workload changes.
  • Prior experience in tax compliance, is a plus but not mandatory.

Your future role

Responsibilities will include all or some of the following:

  • Work on multiple client accounts and support in day-to-day communication with and between the Global Deloitte networks.
  • Provide high quality and timely delivery of service to meet client expectations
  • Support clients with CESOP related queries.
  • Prepare client deliverables such as registration forms, XML declarations using Deloitte proprietary technology.
  • Assist in the submission of XML declarations.
  • Assist senior team members in creating reports.
  • Provide support to senior team members in defining, implementing and improving work procedures and processes.
  • Managing workload in a time pressured environment and accurately recording status in workflow databases.
  • Taking ownership of discrete projects or tasks.

Selection process

*We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.

About Deloitte

We give you the means and the know-how, you bring the inspiration and the enthusiasm. Join Deloitte Romania and explore where and how far you can go, through the countless learning and professional development opportunities that our company offers and the continuous support of our friendly team

In Romania, the services are provided by Deloitte Audit SRL, Deloitte Tax SRL, Deloitte Consultanta SRL, Deloitte Accounting SRL, Deloitte Fiscal Representative SRL, Deloitte Tehnologie SRL, Deloitte Support Services SRL, Deloitte Shared Services SRL as well as Reff & Asociații SPRL, the correspondent law firm of Deloitte in Romania, (jointly referred to as "Deloitte Romania) which are affiliates of Deloitte Central Europe Holdings Limited. Deloitte Romania is one of the leading professional services organizations in the country providing services in professional areas of audit, tax, legal, management consulting, financial advisory, risk management services, outsourcing solutions and technology consulting and other related services through over 3,400 national and specialized expatriate professionals. To learn more about how Deloitte makes an impact that matters, please visit and connect with us on Facebook, LinkedIn, YouTube and Instagram.

For further information, and to apply, please visit our website via the "Apply" button below.