Collections Analyst

Job Summary:

The Collection Analyst should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis. The Collection Analyst should own a specific range of the ledger; this includes a high volume of clients.

Responsibilities :

1. Daily interacting with ADP clients through phone, e-mails and internal tools, to achieve the cash and aged AR targets. Applies the specific collections process and strategies to ensure the individual and team targets are achieved following the department requirements
2. Register all actions, payment promises, and amounts collected, in centralized systems
3. Provide regular updates on AR progress, cash and aged AR forecast and plans to achieve goals
4. Ensure compliance with ADP Policies & Controls and Sox Compliance
5. Responsible for working with the external Client to resolve controllable disputes & provide account receivables information
6. Timely escalations to first line manager, providing relevant and complete information
7. Work with the Billing team to resolve promptly all relevant non-payment reasons using internal tools and systems
8. Respond to clients and internal business associates using Siebel system and shared Collections e-mail inbox, in line with agreed timescales and performance metrics
9. Analyses, investigates and reconciles customers' transactions to ensure accurate balance account. Managed unallocated cash or credit notes outstanding on the ledger
10. Support other team members

Knowledge and Skill Requirements:

• Bachelor's degree with a focus in business or economics recommended or equivalent experience.
• At least 1 year of Collection experience.
• Microsoft Office skills essential, advanced level in Excel and Databases
• Oracle experience is a plus
• Fluency in English (spoken and written) and 2nd language, based on country allocation (German/ Dutch/ French/ Italian/ Spanish/ ...)

Soft Skills:

• Attention to details & numeric ability
• Intermediate accounting knowledge
• Understands Cash Collections and Cash Applications as part of the E2E process in support of the account
• Good communication and influencing skills; Ability to communicate at all levels
• Time Management – strong ability to priorities and meet deadlines
• Ability to work across organizations to influence positive change that will drive process improvement
• Ability to work as part of a team as well as autonomously essential
• Ability to quickly extinguish escalations and drive issue resolution
• Ability to analyze the impact
• Ability to forecast
• Problem solving & results orientated
• Flexible and supportive team member
• Well organized

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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