IT Business Services Consultant

4 months ago

Bucharest, Bucureşti, Romania SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Summary & Role Information:

At SAP ECS MEE level we need to provide the right level of service for our biggest customers and it has been decided to extend the LCO team within ECS. The team will provide an E2E service, working dedicated for our large customers and operating the entire SAP landscapes including several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks

  • Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
  • Analyse current landscape setups and come up with proposals for improvement
  • Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
  • Ability to own, lead and coordinate operational tasks, process improvements.

Role Requirements

  • 2-4 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
  • Bachelor's or master's degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification)
  • Strong customer service focus, paired with analytical and solution-oriented thinking
  • Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
  • Knowledge on HANA and the underlying infrastructure is beneficial
  • Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
  • Ability to work in international teams and under pressure, constantly adding value to customer and within organization
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues

Personal Skills

  • Experience in communication with customers and managing expectations
  • Strong customer focus and service minded
  • Strong communication and networking skills
  • Good analytical and solution-oriented thinking
  • Good team player and ability to work effectively in international and virtual teams
  • Continually develop SAP solution core skills and business knowledge based on accumulated experience.
  • Able to provide knowledge transfer from certain technology areas
  • Proactive in learning and highly self-motivated
  • Proficiency in written and spoken English

About the team:

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers

Location: future employee could be located either in Timisoara or Bucharest office

#SAPECSCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • IT Business Services Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    We are seeking a highly skilled SAP Basis consultant to join our team in providing end-to-end service to our largest customers.The ideal candidate will have a deep technical understanding of SAP technologies and operations, with a strong focus on customer service and analytical thinking.Key responsibilities include ensuring high availability of customer...

  • IT Business Services Consultant

    3 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Service Desk Agent with German

    2 months ago

    Bucharest, Bucureşti, Romania NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent with German to join our team in Bucharest, București (RO-B), Romania (RO). Tasks⦁ Diagnoses and...

  • Service Consultant Enterprise Support

    2 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    Job Summary: Service Consultant Enterprise Support role involves delivering remote services to customers, providing technical expertise, and collaborating with global teams to drive business outcomes and customer satisfaction. We help the world run better by empowering people and organizations to work together more efficiently and use business insight more...

  • Analytics Consultant

    3 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    Summary: We are seeking an experienced analytics consultant to join our team, providing SAP consulting services to customers worldwide, with a focus on developing reports, analytic applications, and integrating various business applications. We help the world run better by building breakthroughs together. Our company culture is focused on innovation,...

  • Service Consultant Enterprise Support

    2 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    We are seeking a Service Consultant Enterprise Support to join our Global Remote Service Delivery organization, providing exceptional customer delivery and technical expertise in complex environments. Key responsibilities include: Collaborating with a team of technical experts to deliver remote Continuous Quality Check (CQC) services and Expert Guided...

  • Analytics Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    We are seeking an experienced analytics consultant to join our SAP Delivery@Scale group, providing SAP consulting services to customers worldwide. The ideal candidate will have at least 2 years of analytics experience, with a strong background in database modeling, predictive algorithms, and SQL programming.Key Responsibilities:Develop and implement...

  • Data Management Consultant

    3 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    Data Management Consultant We are seeking a skilled Data Management Consultant to join our team. As a Data Management Consultant, you will work with project managers, business owners, analyst teams, and clients to build reports, dashboards, and implement predictive algorithms, ETL processes, data warehouses, and database prototypes to deliver customer...

  • Data Management Consultant

    5 months ago

    Bucharest, Bucureşti, Romania SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior SuccessFactors Consultant

    3 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    SuccessFactors Consultant Job Description We are seeking a highly skilled SuccessFactors Consultant to implement, configure, and support SAP SuccessFactors modules, optimizing clients' HR processes and driving HR transformation. About the Role: Implement, configure, and support SAP SuccessFactors modules. Optimize clients' HR processes. Utilize deep...

  • iHCM Client Service Consultant

    1 month ago

    Bucharest, Bucureşti, Romania ADP Full time

    KEY DUTIES/TASKS:Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer 's requirements Provide technically accurate...

  • QA Specialist

    2 months ago

    Bucharest, Bucureşti, Romania NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a QA Specialist - US Hours to join our team in Romania (RO), fully remote.Tester/QASpecialist Role Responsibilities...

  • Junior Business Analyst

    1 month ago

    Bucharest, Bucureşti, Romania Luxoft Full time

    Project descriptionThe PES consultant contributes to all core activities of Product Evolution Services department, from product corrective and evolutive maintenance to roadmap execution (business analysis, specifications writing, development validation, tests enrichment and prepackaging) to client support.ResponsibilitiesSkills:- He/she is expert on one...

  • Senior SuccessFactors Consultant

    2 months ago

    Bucharest, Bucureşti, Romania SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior SuccessFactors Consultant

    5 months ago

    Bucharest, Bucureşti, Romania SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technology Associate Consultant

    5 months ago

    Bucharest, Bucureşti, Romania SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Services Commercial Lead

    5 months ago

    Bucharest, Bucureşti, Romania Philips Full time

    Job TitleServices Commercial LeadJob DescriptionServices Commercial Leader leads the overall business strategy creation and operational execution of a Services business across Businesses within a Market. As such, the person is responsible for the BMC-planning with the respective Businesses and execution and for the financial performance of that business....

  • Senior SuccessFactors Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    SAP is seeking a SuccessFactors Consultant to implement, configure, and support SAP SuccessFactors modules, optimizing clients' HR processes with deep understanding of SuccessFactors functionality and HR best practices, working in multi-cultural teams on SuccessFactors/SAP HXM solutions, handling requirements analysis, solution design, configuration,...

  • Intune Specialist

    2 months ago

    Bucharest, Bucureşti, Romania NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Intune Specialist to join our team in Romania (RO), fully remote.Job Responsabilities:• Analyze and understand our...

  • Senior SuccessFactors Consultant

    3 weeks ago

    Bucharest, Bucureşti, Romania SAP Full time

    Job Summary: We are seeking a SuccessFactors Consultant to implement, configure, and support SAP SuccessFactors modules, optimizing clients' HR processes and driving HR transformation. We help the world run better by building breakthroughs together. Our company culture is focused on innovation, collaboration, and learning. We offer a highly collaborative...