Service Desk Support
3 weeks ago
- Should demonstrate good communication and interpersonal skills
- Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac Book)
- Should have sound knowledge of Email clients MS Outlook\Office 365\Thunderbird
- Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting
- Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
- Ensure desktop support internal processes and procedures are adhered to
- Manage incidents/service requests assigned to them till resolution/execution
- Handle end user's escalation effectively and involve DSS lead accordingly
- Route assign tickets to appropriate support group if necessary
- Identifying and escalating high priority, high severity issues
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
- Creating and uploading knowledge article in knowledge Management
- Provide support to projects and ensure all assigned projects deliverables are completed as per schedule
- Provide support to power users locally and remotely and resolve all issues on high priority
- Participate in creation of SIPs
- Fluent in English and Romanian languages is mandatory
- Min. 2 years' experience in a similar role, ideally in an international environment
- Flexible, able to adapt to changing priorities
- Comfortable in a multi-cultural team environment
- This role requires Work From Office
- Competitive salary package
- Career growth opportunities within an international developing team
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