Service Desk Support

3 weeks ago


Bucharest, Bucureşti, Romania IGT Solutions Full time
Responsibilities

  • Should demonstrate good communication and interpersonal skills
  • Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac Book)
  • Should have sound knowledge of Email clients MS Outlook\Office 365\Thunderbird
  • Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting
  • Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
  • Ensure desktop support internal processes and procedures are adhered to
  • Manage incidents/service requests assigned to them till resolution/execution
  • Handle end user's escalation effectively and involve DSS lead accordingly
  • Route assign tickets to appropriate support group if necessary
  • Identifying and escalating high priority, high severity issues
  • Updating pending tickets with timely, precise and accurate updates
  • Following up with end users, if necessary, for closure of pending tickets
  • Following up with support groups, if necessary, for closure of pending tickets
  • Creating and uploading knowledge article in knowledge Management
  • Provide support to projects and ensure all assigned projects deliverables are completed as per schedule
  • Provide support to power users locally and remotely and resolve all issues on high priority
  • Participate in creation of SIPs
Requirements

  • Fluent in English and Romanian languages is mandatory
  • Min. 2 years' experience in a similar role, ideally in an international environment
  • Flexible, able to adapt to changing priorities
  • Comfortable in a multi-cultural team environment
  • This role requires Work From Office
We Offer

  • Competitive salary package
  • Career growth opportunities within an international developing team

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