Contract Management Specialist with German

1 month ago


București, Romania Wipro Full time

What should I bring to the table?
• Fluency in English and German: good speaking, writing and comprehension skills in
business context.
• Minimum of Baccalaureate Degree.
• Previous experience with Order Management, Contract Management is a plus.
• Familiarity of MS office tools: outlook, excel.
• Basic Understanding of Order to Cash/Sales Order Management process / Customer
Fulfillment / Contract Management processes.
• Knowledge in Oracle R12 ERP/ SAP instance would be an advantage and preferable.
• A clear focus on superior customer service and continuous business performance
improvement.
• Experience in analyzing performance metrics and managing proactively for continuous
improvement.
• Demonstrated capacity to apply statistical measures to workflows and performance
monitoring.
• Task and goal-orientated, with high energy levels and strong attention to detail.
• Capable of prioritizing issues, and working with a sense of purpose and ownership.
• Analytical, with strong problem-solving skills.
• Thinking process – Be proactive, ask and perform work.
• Planning – Ability to plan the steps to be taken to achieve objectives.
• Accountability – Taking personal responsibility for actions.
What will my future role be about?
- Manage Contracts during their lifecycle:
• Responsible for proactively managing and maintaining all aspects of the Service/Lease
contracts during their life cycle.
• Ensuring the accurate and timely invoicing of revenue.
- Manage Billing:
• Prepare billable data to ensure contracts are ready to bill to include collection and
validation of usage data.
• Provide billing data where appropriate.
• Manage exception reports.
- Manage Contract & iBase Changes:
• Validate contract change requests.
• Oversee automated and conduct relevant manual changes.
• Execute mass updates when applicable.
• Send requests for PO renewals.
• Proactively resolve customer queries, looking for causes not just the symptoms.
• Prepare and send credits and debits.
• Change trial contract end dates.
- Dispute handling:
• Ensures correct and timely completion of disputes in order to realize customer
satisfaction.
• Acts within the SOX rules.
• Manage Contract Lifecycle processes.
• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms &
Conditions
- 3rd Party Service Providers:
• Send PO’s and other relevant data to 3rd Party Service Providers and ensure that
contracts are aligned with the service provided by the 3rd Party.
• Manage Terminations.
• Obtain end meter readings if applicable.
• Terminate contracts and inform relevant parties.
What's in it for me?
Fantastic opportunity to work for one of the biggest brands in the world in a unique
work environment.
Great career opportunity with a leading international outsourcing company.
Opportunity of personal development in a multinational working environment.
Competitive salary with attractive set of social benefits available through a flexible
benefits package that can be customized depending on each employees’ needs.
Relocation assistance to help you settle in



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