IT Helpdesk Specialist with German

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer ouremployees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.You support our team as
IT Helpdesk Specialist with German
Responsibilities:

Provide first or second-level support for all users with hardware, software and application issues
Ask customer targeted open-ended questions to quickly understand the root of the problem
Maintain inventory of all equipment, software and software licenses
Assist with on-boarding of new users
Install, test and configure new workstations, peripheral equipment and software
Document all implemented solutions
Properly escalate unresolved issues to appropriate internal teams
Offer remote support to allocated users
Manage users and rights in Active Directory
Provide prompt and accurate feedback to customers


Qualifications

Bachelor in IT is preferred
Minimal experience in a similar position
Good understanding of computer systems and networking
Very good knowledge of Windows 7,8 or 10
Basic knowledge of Remote Access
Systems/VPN
Good level of German and English language
Excellent problem-solving and communication skills
Highly self-motivated


If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team