DevOps Engineer

About the company:

We believe working in close cooperation with our clients and employees is the key to success; this means we offer people the best working environment in order to achieve the best results. We love entrepreneurial spirits and encourage people around us to be proactive and make the best decisions not only for business, but for their own personal development.

Our nearshore Romanian offices are in Bucharest (Victoriei Square) and Iasi (Palace) and, with over 9000 team members at group level, we make sure we are always close to our customers.

About the role:

This role is not just about keeping the applications running. We are constantly looking for ways to improve the processes. As part of the DevOps team you are expected to contribute to this effort. A significant impact can be seen in documentation, best practices and process maturity.

Responsibilities:

• Work closely with application development teams and vendors to tune and troubleshoot applications · Actively participating in transforming the design, architecture and deployment mechanism for the existing applications in order to have them thrive in a private cloud environment
• Monitor the Client Business suite, document and analyse problems
• Maintain system documentation
• Configure environments for the application suite
• Deploy application functionality in Test, Acceptance and Production
• OS patching
• Participate in DR/BCP plans
• Escalation of incidents / problems to the next (3rd) line of support, if needed (developers, Infrastructure, Network, DB Admins).
• Collaborate with Network, OS and other DevOps teams to ensure proper integration of the environment(s)
• Lead and participate in efforts to develop and implement processes for application and system monitoring · Investigate, analyse, document and solve production incidents
• Test application functionality in production after patches or releases
• Reviews and addresses assigned technical support tickets and calls, enters all updates related to such calls into ServiceNow ticketing system, and keeps the team aware of any sensitive or escalating issues
• Develop and maintain the reporting and dashboard infrastructure for the organization
• Enable best practices
• Maintain SLA, System Availability, Capacity management and Performance KPIs
• Offer help and support to newer colleagues

Qualifications:

• Advanced proficiency in system administration, scripting, and troubleshooting in Linux environments
• A good understanding of DevOps practices
• Excellent technical documentation affinity
• Good knowledge of UNIX based systems and features
• Basic knowledge of Oracle/SQL
• Experience with source control (Git), PowerShell and PowerShell DSC for configuring the application servers
• Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy and others.
• Experience with automation/configuration management systems (such as Azure DevOps, Puppet, YAML, etc)
• Good knowledge of monitoring tools like Grafana, Zabbix, Kibana or Prometheus
• Experience with CI-CD pipelines and tools (Azure DevOps, Azure Boards, Azure Backlog)
• Ability to effectively interface with technical and nontechnical staff at all organizational levels
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Polite persistence is a must and it pays off

Preferred:

• Familiarity with workflow orchestration or similar)
• Experience with plugin or extension architectures for developer portals (e.g., Backstage, , custom frameworks)
• Hands-on experience customizing or integrating with SaaS platforms via REST APIs, webhooks, or SDKs
• Proven track record deploying and operating cloud-native services on AWS, Azure, or GCP
• Contributions to open source or active technical blogging/GitHub presence

What we offer you:

• 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
• A seniority day is added every 3 years in the company
• Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
• A performance-based annual bonus prorated according to the number of worked months in a year
• Private medical insurance
• Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
• Financial support for the birth of your child or unhappy events
• A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
• We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
• Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues' input
• Moments that matter, like recurring hangout parties, team buildings, team bonding events.