AI Engineer

1 week ago


Bucharest, Bucureşti, Romania ING Full time €80,000 - €120,000 per year
  • REQ
  • 26/08/2025
  • IT Engineering
  • Boekarest, Roemenië
  • ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We epress this in our global tagline, "do your thing". Perhaps more than in any other large company, we etend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we epect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us

Mission

As an AI engineer/LLM engineer you will play a critical role in building and evolving our conversational solutions for ING customers like voice, chat and Gen-AI chatbot, you will help ING to epose new digital and seamless capabilities for our customer interactions and improve customer eperience within our contact center teams and you will part of a team that is always a front runners in terms of new technologies.

Your day to day

  • Working Agile with a continuous improvement mindset in a cross-functional international environment to understand customer and business needs and implement conversational eperience for our voice, chat & Gen-AI chatbot solutions;
  • Designing, building & deploying chatbot components for ING Romania Contact Center using Generative AI and LLM technologies (prompting, guardrails, agents, tet chunks etc.);
  • Automation via CI/CD for typical LLM processes (RAG templates, automatic evaluations etc.);
  • Monitoring and improving model performance and responses based on user feedback;
  • Continuously searching for ways to implement LLM monitoring & observability (e.g. LLM as a judge, LLM metrics, traces & public cloud infrastructure);
  • Analyze data and give insights (using data visualization tools) to inform stakeholders regarding models/chatbot performance, drive data-based decisions and propose improvement actions and fine-tune;
  • Collaborate with multiple stakeholder customer journeys, U, data scientists, machine learning engineers, cloud engineers to be able to seamlessly integrate chatbots into eisting systems and platforms (Google Cloud Platform, Twilio etc.);
  • Anticipate and manage risks with new AI technologies in a sensible environment as the banking industry (e.g. familiar with model validation frameworks);
  • Stay up to date on industry trends and advancement in AI, cloud technologies and data science and act as an ambassador of the team by participating in diverse workshops, presentations, internal or eternal events.

What you bring to the team

  • Master's degree in mathematics, Economics, Computer Science, Information Management, Engineering, Statistics or alike with 2-5 years of eperience in the field of ML/NLP;
  • Eperience in building virtual assistants on a cloud platform (e.g., Google Cloud Platform, using Google DialogFlow C) is mandatory;
  • Minimum 2 years eperience with Conversational AI using GenAI/RAG and/or NLP;
  • Knowledge of DevOps/LLMOps (versioning, CI/CD) is mandatory;
  • Eperience with Python or R programming language;
  • Eperience with operationalization of LLMs or Generative AI applications;
  • Eperience with dashboarding tools such as Looker, Cognos, or similar for data visualization;
  • Eperience in intent engineering/prompt engineering/chatbot improvement is a plus;
  • Professional working language proficiency in English.

What behavioral competencies we're looking for:

  • To be able to influence and convince not only peers but also the stakeholders based on analytical results;
  • To be capable of taking decisions at tactical level and therefore build a trusted relationship with your squad members;
  • To be able to communicate and eplain data & technology towards less analytics savvy colleagues;
  • To be analytical: etremely curious, constantly looking for an eplanation; analyzing sharply, concise & to the point.

What we offer

  • Impactful work in a fun and collaborative environment;
  • Open-concept offices designed for both teamwork and relaation;
  • Corporate events and social gatherings;
  • Hybrid way of working with fleible working schedule and short week options;
  • Monthly budget on Benefit platform;
  • Etra annual leave days depending on the total length of working eperience;
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
  • Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
  • Contet to make an impact through Sustainability and Corporate Social Responsibility projects.

Your place of work

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Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.


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