Team Leader Order Management

We have a great opportunity to join Emerson as our Team Leader Order Management. In this role you will be responsible for the Customer Service Team, you will develop and maintain a "think customer attitude" aimed to ensure an outstanding and timely level of support (from the team or through other departments).

By joining us as a Team Leader Order Management, in Cluj Napoca, this role can be a good foundation for your future career within Emerson. If this sounds like a great next career step for you, then we look forward to receiving your application. We will be continuously reviewing applications, and the vacancy will be closed as soon as the candidate is identified, so don't delay sending in your application.

Are you eager to take your career to the next level? If yes, we encourage your application for Team Leader Order Management role

In this Role, Your Responsibilities Will Be:

Responsibilities are related to the following areas:

1. Order Entry / Order Management 

2. General Inquiries

3. Team Supervision & Organization

4. Alignment and Communication with the European Sales Offices

5. Support to Management

1. Order Entry / Order Management: is responsible to guarantee a smooth and satisfactory order placement experience and interaction to the sales offices, customers and business partners. The orders should be entered and acknowledged without delay and monitored to ensure the compliance with the requested delivery date as much as possible. He / she will encourage a constant collaboration and communication with all other departments and promote a proactive approach in terms of communication / problem solving / alternative solution offering. The main responsibility is to facilitate the Pressure Management bookings by ensuring an outstanding and timely support:

Responsibilities include:

• Order Entry and Order Management for the assigned customers (including change orders);

• Ensures the customers receive accurate and timely support on their inquiries;

• Weekly Update to Sales Office, local business partners and customers;

• Ensures the customer receives all the relevant documentation related to orders (acknowledgements, certificates, drawings, invoices, ITPs, progress reports or other documents if requested);

• Manages the customer complaints;

• All the activities should follow the Trade Compliance and the local laws.

1. General Inquiries: since the Customer Support team should be the main point of contact for Sales Offices / Customers / local Business partners, we expect the Team Leader Order Management to develop and maintain a "think customer attitude" aimed to ensure an outstanding and timely level of support (from the team or through other departments)

2. Team Supervision and Organization includes hiring, training and supervising the Customer Service staff, making sure the team is fully trained, has appropriate tools and procedures in place and is working effectively and efficiently.

Responsibilities include:

• Development and implementation of training plans for the team;

• Development of tools and procedures when needed;

• Works with other departments to ensure the correct intra-department flow of information;

• Follow-up metrics to measure the performance of the group;

• Look for continuous improvement in day-by-day work;

• Define team objectives;

• Performance evaluations.

1. Alignment and Communication with the European Sales Offices. The Team Leader Order Management will communicate regularly (monthly or depending on the needs) with the order management leaders in the countries, to align on the workload, performance and opportunities for the order management activities that are carried out in the Cluj team.

2. Support to Management: this position will support the management when appropriate or coordinate the availability for resources, will communicate the various metrics to the management, escalate the issues and make sure the PRM objectives, views and strategies are actively represented and promoted in the site and in the team.

Who You Are:

You build and deliver solutions that meet customer expectations. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You readily action new challenges, without unnecessary planning. You build partnership allowing others across the organization to achieve shared objectives. You persist in accomplishing objectives despite obstacles and setbacks. You deal constructively with problems that do not have clear solutions or outcomes.

For this role you will need:

• University Degree in Administration, Accounting or equivalent

• 3+ year experience in Team management

• Fluent English language skills; verbal, reading and writing. 

• Good knowledge of Microsoft Office applications (Excel, Word and PowerPoint) 

• Computer skills: MS Office, Internet, E-mail, etc

• Customer centric approach

• Ability to work in an international environment

Preferred Qualifications that Set You Apart:

• Excellent Problem-Solving Skills 
• Able to work with deadlines
• Ability to handle several tasks and balance multiple priorities
• Excellent verbal and written communication skills and analytical skills; 

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.