IT Business Analyst

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

Payment & Settlement Services (PSS) is a professional service provider designing, building and operating high quality and efficient payment, settlement and open banking services. We leverage our scalable payments target stack and the expertise of our people, to deliver these services.

PSS owns the generic part of the payments value chain from a Tech, Products and Operations perspective, while the business line owns the segment/country specific parts. This allows us to focus on delivering efficient payments and settlement services. The business line can focus on delivering a differentiating customer experience, levering the services provided by PSS.

The IT Business Analyst role is part of the TIP (True International Payments) area where Dovetail is the main payments engine. ING's True International Payments department consists of approximately 100 employees of various nationalities, including Belgian, Brazilian, Bulgarian, Chinese, Dutch, Indian, Iranian, Irish, Russian, South African, and Turkish. We work together based in three different locations: The Netherlands, Spain, and India. Individual squads consist of five to nine engineers specializing in DevOps, Java, or FiServ's EPP (Payment Platform) Development engineering. Together, we maintain a cluster of Java applications built around a vendor application, 50+ interfaces, and the configuration of the central application itself.

Your day to day:

• You will determine the functional impact on our IT-domain, as primary objective, based on functional and non-functional business, architecture and IT-requirements;
• You will design features in close cooperation with key stakeholders, splitting epics into features, determining the mutual interdependencies resulting in a functional roadmap;
• You will support decision-making by presenting clear design alternatives and substantiating them;
• You will act as our primary contact for stakeholders on key projects, aligning with business, IT, and architects across different areas and countries;
• You will collaborate with different stakeholders to understand and translate business requirements into detailed functional and technical specifications;
• You will focus on removing impediments and ensuring that work is directed towards maximizing consumers' value;
• You will work with architects and developers to design and choose the best technical solutions, strategy, risks, and non-functional impact;
• You will combine the business and IT knowledge to slice Epics into Features;
• You will highlight the IT and business dependencies within an area or across areas;
• You will have the end-to-end view, and you will see the impact and identify needs and dependencies across areas or Domains;
• You will coach on accurate Feature definition, estimation, and creation of functional roadmaps;
• You will collaborate closely with developers during the programming phase.

What you'll bring to the team:

Experience: 5-10 years in IT/ business analysis in banking or related business area.

• Practical IT related knowledge (development and operation of modern APIs in a micro-service architecture, databases, operating systems, programming languages);
• Experienced in stakeholder management;
• Knowledge of software development cycle;
• Strong analytical skills and logical thinking;
• Excellent communication skills;
• Customer focused and self-organized;
• Pro-active attitude;
• Able to adapt to different contexts, settings and changing working situations
• Integrity, communication, teamwork, ability to cope with change.

Nice to have:

• Banking knowledge and/or end-to-end (International) Payments flows experience, payments standards (MT - ISO15022 standard AND MX – ISO20022 standard) and current developments in the market;
• Good project management skills to handle multiple projects simultaneously and align all the involved teams to meet projects' deadlines;
• Foreign languages: English (advanced)
• Education: nice to have Bachelor's Degree (or higher) in an IT related field

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