Telesales Team Lead

2 weeks ago

Bucharest, Bucureşti, Romania AUTO1 Group Full time
Company Description

Choose Challenge. Choose Pace. Choose Growth.

At the core of our company, customer service isn't just the first point of contact—it's the heart of our brand. By delivering exceptional service, we don't just meet our customers' expectations; we exceed them, building lasting loyalty and satisfaction.

AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and  we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries.

Are you passionate to drive change shaping the future of our brand—where growth, challenge, and success await?

We are waiting for you to be our new colleague and make a direct impact on both the team's success and the satisfaction of our valued customers

Job Description

Your new role

  • Develop, coach and motivate your team of outbound agents to achieve and exceed sales & quality targets;
  • Contribute to process improvement by analyzing performance, identifying improvement areas and implementing new strategies;
  • Coach your team daily through structured feedback, call shadowing and leadership best practices tailored to telesales and customer service;
  • Collaborate closely cross-department to ensure consistent and continuous efficient service delivery;
  • Build a positive, open and engaged team culture where people grow and succeed together.
Qualifications

What we expect from our new colleague:

  • Fluency in both Spanish & English languages; 

  • A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges;

  • Curiosity, eager to grow with a solution oriented "Can Do" attitude;

  • Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;

  • Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;

  • Empathetic leadership style, excellent communication and coaching skills;

  • The ability to foster a motivated, cohesive team;

  • A genuine interest in the automotive industry and familiarity with Google tools will be a plus.

Additional Information

What you can expect from us:

  • A learning and growth environment (leadership and operational trainings);

  • Implication and support in delivering department projects and process improvement;

  • A nice office just 1 minute away from Pipera metro station;

  • A dynamic and transparent team atmosphere;

  • Private health insurance via Medicover.

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