Romania- Desktop Support Role

2 weeks ago


Bucharest, Bucureşti, Romania Solutionix Global Services Full time

120 Euro/day rate

1 Visit /week

Freelance Contact

Job description:

Responsibilities

  • Respond to user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Conduct regular software and hardware updates and ensure optimal performance of all devices.
  • Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
  • Respond to and manage escalated support tickets, ensuring timely resolution.
  • Install, configure, and maintain software and hardware components.
  • Assist in the setup and support of network-related issues.
  • Document support processes and resolutions in the ticketing system.
  • Collaborate with other IT teams to resolve issues and improve support processes.
  • Maintain knowledge of current IT trends and technologies.

Qualifications

  • Strong understanding of computer hardware, software, and networks.
  • Ability to troubleshoot and resolve advanced technical issues.
  • Excellent communication and interpersonal skills.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Skills

  • Windows operating systems
  • Mac OS
  • Active Directory
  • Intune and Auto Pilot
  • Microsoft Office Suite
  • Remote desktop tools
  • Network troubleshooting
  • Hardware diagnostics and repair
  • ITIL framework

Job Types: Full-time, Contract

Pay: 610.00RON per day



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