Customer Service Representative

3 days ago

Bucharest, Bucureşti, Romania UPS Full time

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Sprawdź swoją kolejną możliwość w organizacji z listy Fortune Global 500. Wyobraź sobie innowacyjne możliwości, poznaj naszą satysfakcjonującą kulturę i pracuj z utalentowanymi zespołami, które pomagają Ci stawać się lepszą wersją siebie każdego dnia. Wiemy, czego potrzeba, aby wprowadzić UPS w przyszłość – ludzi z wyjątkowym połączeniem umiejętności i pasji. Jeśli masz odpowiednie cechy i motywację, aby kierować sobą lub zespołami, istnieją stanowiska, dzięki którym rozwiniesz swoje umiejętności i wzniesiesz się na wyższy poziom.

Opis Stanowiska
Location: Bucharest
This position handles day-to-day service issues. He/She works with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of employees to ensure customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.

Your Benefits

  • Attractive monthly wage
  • Permanent employment contract
  • Social benefits such as Easter, Christmas and vacation bonuses
  • Monthly meal vouchers of 40 ron/ticket for each working day
  • Fuel money reimbursement for 365 ron per month, if you are coming by car
  • Allianz health insurance for you and for your family, if required
  • Metropolitan life insurance
  • Opportunities for further education and career advancement
  • A secure job at the world's largest parcel delivery service

What You'll Do

  • Manage large amounts of incoming calls/ emails from customer.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Your Skills & Requirements

  • Highschool graduate, preferred higher.
  • Advanced English skills will be an asset.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.

Our passion for logistics is driven by our passion for people. That's why we stand against discrimination and for equality - from the application process to everyday work.

Typ Pracownika Etatowego
Stały

UPS dokłada wszelkich starań, aby zapewnić miejsce pracy wolne od dyskryminacji, nękania i działań odwetowych.

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