Customer Service Representative

2 days ago

Bucharest, Bucureşti, Romania UPS Full time

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description
Location: Bucharest
This position handles day-to-day service issues. He/She works with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of employees to ensure customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.

Your Benefits

  • Attractive monthly wage
  • Permanent employment contract
  • Social benefits such as Easter, Christmas and vacation bonuses
  • Monthly meal vouchers of 40 ron/ticket for each working day
  • Fuel money reimbursement for 365 ron per month, if you are coming by car
  • Allianz health insurance for you and for your family, if required
  • Metropolitan life insurance
  • Opportunities for further education and career advancement
  • A secure job at the world's largest parcel delivery service

What You'll Do

  • Manage large amounts of incoming calls/ emails from customer.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Your Skills & Requirements

  • Highschool graduate, preferred higher.
  • Advanced English skills will be an asset.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.

Our passion for logistics is driven by our passion for people. That's why we stand against discrimination and for equality - from the application process to everyday work.

Employee Type
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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