E-Commerce Sales Support Specialist

1 week ago


Bucharest, Bucureşti, Romania Reset HR Consulting Full time

Location:
Ilfov, Romania

Industry:
Home Furniture / Upholstery Fabric

For our promising e-commerce client, we are looking for a
E-Commerce Sales Support Specialist
to manage pre- and post-sales communication.

Key Responsibilites:

  • Handle customer inquiries via email, WhatsApp, and voice calls (Zendesk platform).
  • Assist with
    pre-sales
    questions (product info, payment, stock availability).
  • Support
    post-sales
    processes (shipment tracking, advance payments, order follow-up).
  • Enter and update orders in
    Shopify
    ; manage backend operations.
  • Upload FAQs and configure automated responses on Zendesk.
  • Collaborate with team members to ensure seamless customer experience.

Requirements:

  • Min. 3 years experience
    in customer service, preferably in e-commerce.
  • Romanian mandatory
    , additional
    English,
    French, Italian, or Spanish
    is a plus.
  • Experience with
    Zendesk or similar platforms
    .
  • Strong
    problem-solving skills
    and online communication experience.
  • Ability to manage multiple communication channels efficiently.

Please note that only shortlisted candidates will be contacted.

Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe and the Middle East.



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