IT End User Services Specialist

21 hours ago

ClujNapoca, Cluj, Romania Vertiv Group Full time
Description

We're Hiring – IT Support Specialist

Location: Romania Cluj
Department: EMEA End User Computing Team

Are you passionate about IT support, solving problems, and helping people work better through technology?

Join Vertiv, a global leader in critical digital infrastructure, as our next IT Support Specialist.

You'll be part of the regional End User Computing team, providing support to Vertiv employees, managing local IT infrastructure, and contributing to global IT projects that improve our services and systems.

 What You'll Do

  • Provide day-to-day IT support for Vertiv users, resolving hardware, software, and network issues beyond Service Desk scope.
  • Install, configure, and maintain laptops, workstations, and software according to corporate standards.
  • Manage user accounts, file access, and IT security in line with global policies.
  • Maintain and monitor IT infrastructure, ensuring system stability, performance, and compliance.
  • Coordinate procurement, repairs, and asset management for IT equipment.
  • Support local and global IT projects, including system rollouts and technology upgrades.
  • Deliver onboarding support and user training to help colleagues use technology efficiently.


What You Bring

  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Minimum 3 years of experience in IT support or a similar technical role.
  • Strong knowledge of Windows OS, Office 365, Active Directory, and network basics.
  • Familiar with MDM tools, OS deployment, and software distribution (e.g., SCCM, Autopilot).
  • Excellent communication and problem-solving skills, with a strong customer-service mindset.
  • Proficiency in English; valid driver's license and willingness to travel (up to 15%).
  • Certifications (Microsoft, Cisco, ITIL) are a plus.


Why Vertiv?

At Vertiv, you'll be part of a diverse, collaborative, and innovative global IT community. You'll have the chance to grow your technical expertise, contribute to meaningful projects, and directly impact how thousands of employees work every day.

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