Account Consultant

Purpose of Position

This is an exciting opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites. You will work alongside a pool of Account Consultants, providing support to clients on the Awin network, advising on how to make their affiliate program work and 'teaching them the ropes'. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service.

Key Tasks

• Educate advertisers on the fundamentals of affiliate marketing and guide them through using the Awin platform effectively
• Advise Advertisers on industry best practises
• Recommend tailored approaches to optimise advertiser program performance
• Mediate between Publishers and Advertisers when disputes arise
• Present insightful performance overviews and growth opportunities to advertisers
• Deliver sector relevant opportunities
• Support on internal projects aligned with company and department goals
• Service Development: Responsible for key optimisation tasks as denied in the Essentials SLA, support customers with non-basic support questions to ensure optimal running of each programme, identifying high potential advertisers for upselling and upgrades

Skills & Expertise

• Core understanding of affiliate marketing
• Strong communication skills in English (verbal and written)
• Exceptional presentation skills and confidence when speaking to clients
• Excellent computer literacy including MS Word, Excel and PowerPoint
• Show impeccable attention to detail for internal and external facing work
• Demonstrate a proactive approach to improving efficiencies and quality of work
• Able to prioritise workload and meet multiple deadlines
• Demonstrates excellent organisational skills and the ability to manage multiple priorities with ease and efficiency
• Willing to help peers and pick up additional tasks to share workload
• Once settled, remain approachable and support the development of more junior team members 
• Salesforce knowledge would be desirable

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. Additionally to our initiatives on our Awin platform, we offer Multisport Card, and Medicover or Luxmed health insurance.
• Development: We've built our extensive multidisciplinary training suite Awin Academy (to cover a wide range of skills that nurture you professionally and personally,) with trainings conveniently packaged together to support your overall development. You can also improve your foreign language skills by participating in our local language course.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.