Customer Service Manager

2 weeks ago

Romania Goodyear Full time

Job Purpose:Communicate, contribute and implement the company- and supply chain strategy within the Customer Facing teams.Lead, motivate and continuously develop the team to ensure the highest possible outcome for the customer.Monitor performance, analyse and take corrective actions to realize the company targets, supply chain and team KPIs.Drive operations according to standards and continuously improve services, products and processes to meet internal requirements and customer´s expectations.Main Responsibilities:Customer: Maximize customer satisfaction related to service by ensuring efficient and effective interaction with the customer.Processes: Define, implement and control processes in line with the company strategy and EMEA standards in order to create competitive advantage. Contribute to the selection process of appropriate systems in order to improve overall efficiency.Cross-functional: Maintain a close working relationship within the Cluster SC and the Regional CS/SC team by continuous communication in order to enable the best decision based on the latest available information. Be aware of and understand the wider business environment.Build Talents & Teams: Lead a department by developing and supporting the team members in order to have the right people for the right job.Attract new talent according to the companies future requirements.Projects: Lead and contribute to regional and local projects, both supply chain internal and cross-functional, in accordance to Goodyear's global PMO standards.Knowledge and Skills:Bachelor DegreeOverall work experience of at least 5 yearsLeadership experience > 1-3 yearsWork experience in Supply Chain Operations or Customer ServiceWork experience in complex companies (global enterprises)Work experience in a english speaking environmentExposure to direct customer contactExperience in virtually managed projectsAbility to:work cross-functionalput complex matters in easy wordscommunicate efficiently both verbal and non-verbal in the appropriate environmenthandle high workload environments and set the right prioritiesProject Management Knowledge (Subject Matter Expert & Project Leader)Leadership SkillsFluent in English and FrenchGood IT Skills (Microsoft Office, SAP)Presentation SkillsFlexibilityGoodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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