Customer Service Representative with German

20 hours ago

Romania Infosys Full time 10,000 - 20,000 per year

Do you love being around people and making them happy? If you're also a good listener and a bit of a problem solver with great communication skills, then you'll love being on the front line of making the magic happen

You know you're a good fit if you tick the following:

  • Customer support experience is a plus.
  • Proficiency in German at an advanced level, written, spoken, and reading skills, equivalent to Level C1.
  • Medium English language knowledge (B2 level).
  • Customer focus & passion for excellence with respect to treating and caring for customers.
  • Has a pleasant, patient, and friendly attitude.
  • Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
  • Communication skills: You'll turn your talent into a career.
  • The need to be part of a top team: We're energetic, enthusiastic, and friendly.
  • Willingness to work from our offices in different locations from Romania

Purpose of the role:

  • Serve as a first point of contact for inbound customer or employee questions, requests, and issues
  • Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
  • Be a member of the international, dynamic and innovative company environment.

We offer:

  • Stable job - permanent labour contracts.
  • The salary package includes a base salary, language bonuses and Benefit Platform.
  • Paid start-up training and professional development sessions-Service Desk Academy.
  • Medical subscription.
  • Eye Glass Policy.
  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.
  • Real possibilities to promote within the company.
  • Offices in different locations from Romania
  • 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year.

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