Collections Consultant – Process Associate – Dutch – Remote Romania

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Collections Consultant – Process Associate – Dutch – Remote Romania

Responsibilities  

•    Communicate effectively, both verbally and in writing, with clients and related departments to collect outstanding debts in accordance with Standardized Operating Procedures and Work Instructions.

•    Manage files efficiently, including organizing and prioritizing written correspondence, requests, and phone calls, as well as conducting credit investigations.

•    Provide exceptional customer service through electronic channels, ensuring prompt and accurate responses to inquiries and concerns.

•    Maintain a positive and professional image of the company and brand during all client interactions.

•    Demonstrate creativity and focus on process improvement by identifying and implementing changes to enhance debt collection procedures.

•    Verify and update customer information during each telephone exchange to ensure accurate and up-to-date records.

•    Negotiate immediate resolution of unpaid invoices through various methods, such as reinstating direct debits or facilitating payment via credit card.

•    Share relevant knowledge obtained through customer interactions with team members to foster collaboration and improve overall performance.

•    Attend training sessions to stay updated on industry regulations, company policies, and collection strategies.

•    Collaborate with colleagues to arrange flexible working schedules that accommodate business needs.

•    Successfully complete the training plan and regularly pass the process knowledge test (PKT) to maintain proficiency in collection processes.

•    Provide support and guidance to new colleagues, fostering a supportive and collaborative work environment.

•    Identify and communicate outdated information in Standardized Operating Procedures (SOPs) to process trainers and the management team for necessary updates and revisions.
Note\: This job description is subject to modification to align with the specific requirements and priorities of the client/organization.

Qualifications  
Minimum qualifications  

•    Very good knowledge of Dutch and English 

•    Bachelor's degree.

•    Good MS Office knowledge.  

•    Analytical thinking and self-starter.  

Preferred Qualifications/ Skills

•    Relevant experience in phone customer service/collections.

•    High motivation and ability to learn.  

•    Ability to work under time pressure.  
 

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.