Field Service Team Manager

11 hours ago

Bucharest, Bucureşti, Romania Alfa Laval Spiral Full time €40,000 - €60,000 per year

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Are you passionate about leadership, service excellence, and delivering outstanding customer experiences? We are looking for a driven and organized Field Service Team Leader to bring focused leadership to our team of service engineers. In this role, you will play a key part in maintaining our operational capability while balancing the needs of the customer, the business, and the team.

Key Responsibilities:

As a Field Service Team Leader, you will support and coordinate your team to:

  • Create an excellent customer experience
  • Meet growing service market demands
  • Progress service jobs efficiently and ensure transparent communication with all key stakeholders

You will also:

  • Foster a strong Health & Safety culture for both the team and our customers
  • Develop, motivate, and coach service engineers, ensuring continual competence development
  • Conduct employee reviews and update skill matrices accordingly
  • Implement and track key performance indicators (KPIs) such as utilization, travel time, and training completion
  • Prioritize service jobs in close cooperation with the sales team
  • Own the Service Centre's budget, forecasts, and financial results
  • Address claims and performance issues promptly and professionally
  • Ensure the team has the correct tools and equipment in working order
  • Plan and manage daily work schedules for the service team
  • Support Sales with complex quotations for Field Service jobs
  • Manage planning and administration of service agreements with customers
  • Follow up on service reports, leads, and technical recommendations from the team

Qualifications:

  • Proven experience in team leadership and workforce planning
  • Strong understanding of Health & Safety standards and a commitment to promoting a safety-first culture
  • Excellent interpersonal and communication skills
  • Analytical, organized, and solution-oriented mindset
  • Proficient with standard computer applications and tools
  • Fluent in Romanian and proficient in English

We offer:

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success and your personal development. 

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