Customer Care Agent

Customer Care Agent 24/7 Shifts

We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent for 24/7 shifts. As a Customer Care Agent, you will play a crucial role in providing exceptional support and assistance to our valued customers. This is a unique opportunity to be part of a dynamic and fast-paced environment where your skills and expertise will be highly valued.

Responsibilities

• Respond to customer inquiries and provide accurate information in a timely manner
• Assist customers with product or service-related issues, troubleshooting, and problem resolution
• Handle customer complaints and ensure effective resolution to maintain customer satisfaction
• Collaborate with other team members to ensure a seamless customer experience
• Maintain detailed and accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers
• Identify and escalate complex issues to the appropriate department for further resolution
• Adhere to company guidelines and standards for quality and customer service

Requirements

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Flexibility to work 24/7 shifts, including weekends, holidays and nightshifts. This will be paid extra, according to the law. Weekend shifts will be with other 2 consecutive days off
• Good computer skills
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Benefits

• Competitive salary and benefits package on an online platform
• Opportunity for career growth and advancement
• Training and development programs to enhance your skills
• A supportive and collaborative work environment
• Access to employee discounts and perks
• Health and wellness programs

If you are a customer-oriented individual with excellent communication skills and a passion for providing exceptional service, we would love to hear from you. Join our team and be part of a company that values its employees and strives for customer satisfaction.

IMPORTANT: Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager. Be aware that the percentage of externally posted jobs featuring AI skills is monitored (KPI "Job Posting AI-Readiness") and is included in regular OE reports as part of Allianz's workforce transformation. If you have any questions, please contact your Head of Recruiting/Talent Acquisition.

AI-related Skills/terms Relevant For All Roles (examples)

• (Generative) Artificial Intelligence or GenAI or AI
• Data Analysis
• (Microsoft) Copilot
• ChatGPT

AI-related Skills/terms Relevant For All Data/Tech Roles (examples)

• Python
• TensorFlow
• PyTorch
• Language modeling
• Natural Language Processing (NLP)
• Machine Learning

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83639 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.