Senior Customer Representative Vaccines

Job Description

As a Senior Customer Representative Vaccines, you will be responsible for maximizing the promotion and adoption of our product portfolio within your assigned territory. You will engage with healthcare professionals qualified to prescribe medicines, ensuring compliance with all applicable laws, company policies, and internal procedures. Your role will be pivotal in driving both short-term sales results and long-term market development.

Location: Bucharest, Cluj-Napoca

Key Responsibilities

• Regulatory Compliance: Ensure strict adherence to internal regulations, company standards, and Romanian pharmaceutical laws in all promotional activities.
• Territory Management: Define client groups and plan the number of visits quarterly to optimize coverage. Prepare daily routes and weekly visit plans to ensure efficient territory management.
• Customer Engagement: Actively promote company products and marketing policies to healthcare professionals qualified to prescribe or distribute medicines. Use tailored promotional techniques to maximize product acceptance and patient access.
• Medical Information: Provide accurate, relevant medical information based on individual doctor needs. Collect and report feedback on product usage and market trends.
• Collaboration: Work closely with product managers to administer marketing materials. Participate in planning and executing promotional events such as congresses, videoconferences, and sponsorships within budget and regulatory guidelines.
• Reporting: Submit bi-weekly activity reports through the internal reporting system. Provide advance notice of major monthly activities to management.
• Strategic Planning: Analyze territorial dynamics and healthcare professional potential to develop and implement effective coverage plans.

Required Skills, Knowledge & Qualifications

• Bachelor's degree in Life Sciences, Pharmacy, Medicine, or a related field. Medical Doctor or Pharmacist degree is an advantage.
• Minimum 3 years of experience in General Practice or pharmaceutical sales, preferably in gynecology.
• Strong understanding of the pharmaceutical industry and vaccines therapeutic area.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Proficiency in Romanian and English (both written and spoken).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently while maintaining a collaborative team spirit.
• Strong organizational skills with attention to detail and a sense of responsibility.
• Willingness and ability to travel within the assigned region.

Leadership & Professional Competencies

• Demonstrate ethics, integrity, and accountability in all activities.
• Drive results with a focus on optimizing deals and achieving measurable outcomes.
• Make rapid, disciplined decisions and act with courage and candor.
• Foster collaboration across functions and work effectively in cross-functional teams.
• Exhibit strategic and analytical thinking, project management, and problem-solving skills.
• Communicate productively and confidently engage with customers and internal stakeholders.

Core Commercial Competencies

• Customer engagement and confident interaction with healthcare professionals and decision-makers.
• Comprehensive product knowledge and portfolio management.
• Account management and customer segmentation expertise.
• Market management and commercial strategy execution.
• Basic functional commercial skills relevant to pharmaceutical sales.

Required Skills:

Customer Experience Management, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

11/30/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R373891