EMEA CSS Go-to-Market Shared Services Junior Specialist

About the Role

Join Oracle's Customer Success Services EMEA Go-to-Market (GTM) and Enablement team and help drive strategic initiatives across borders.  As a valued member of a dynamic, multicultural group, you'll play an integral part in supporting and driving impactful programs that leverage innovative AI tools—enhancing daily operations, communications, and reporting. If you're excited about using AI in creative and practical ways, this is the role for you

What You'll Do 1. Enablement & Knowledge Management

• Resource Maintenance: Manage and maintain knowledge bases and repositories, ensuring that all resources and documentation are accurate and up to date for the team's needs.
• Content Curation: Gather, organize, and update enablement materials, guides, and FAQs to support continuous learning and best practices.
• Knowledge Sharing: Facilitate the sharing of key information, resources, and updates across the team to promote alignment and knowledge transfer.

2. Event Operations (Internal & External)

• Planning & Logistics: Coordinate scheduling, budgeting, and organization of events such as webinars, conferences, executive visits, and sales kickoffs.
• Operational Support: Manage event bookings, coordinate with third parties and external vendors, and maintain event calendars.
• Registrations & Communications: Manage attendee lists, registration pages, event emails, agendas, and all related communications using approved tools.
• Event Execution: Provide operational support for both in-person and virtual events as needed.
• Technology Setup: Set up and monitor platforms such as Zoom to ensure a seamless attendee experience.
• Reporting: Collect, analyze, and report event data; prepare post-event materials and presentations.

3. Communications & Creative Content

• Content Creation & Distribution: Design, format, and distribute internal and external communications across multiple channels, using appropriate tools.
• Creative Development: Propose and implement innovative ideas and formats to effectively engage audiences, staying up to date on relevant trends to enhance storytelling and outreach.
• Compliance: Ensure that all communications adhere to Oracle's brand, privacy, and security standards, collaborating with other teams as needed.
• Performance Analysis: Track, analyze, and report on communication activities, providing actionable insights to GTM and Enablement leads.

4. Success Stories & Customer Insights

• Testimonial Program Support: Assist with customer testimonial programs. Help identify and source potential strategic customers and maintain dashboards to track program progress.
• Program Expansion: Collaborate with regional GTM Leads to launch and scale testimonial initiatives.
• Insight Generation: Analyze data to identify and prioritize new opportunities for testimonials, expanding the impact and visibility of customer success stories.

5. Reporting & Data Management

• Data Analysis: Collect, analyze, and visualize program data to generate actionable insights.
• Insightful Reporting: Synthesize complex data into clear, compelling presentations and reports for GTM and Enablement leads.
• Continuous Improvement: Recommend enhancements to reporting frameworks to maximize their value and effectiveness.

6. General Team & Operational Support

• Operational Assistance: Provide proactive and responsive support to help the EMEA GTM team achieve its objectives and milestones.

What We Would Expect from You

• Knowledge of AI technologies or a strong interest in applying AI tools and solutions as part of your daily work.
• Excellent organization, communication, and multitasking skills.
• Experience in project management, event logistics, and working with external partners.
• Proficiency with Microsoft Office, Zoom, and project management.
• Willingness to learn and grow, with familiarity or interest in email automation tools, project management tools, and messaging tools.
• Knowledge of or willingness to learn formats such as HTML and JSON.
• Strong analytical skills with the ability to interpret data and provide insightful reporting.
• Commitment to privacy, security, and compliance in all activities.

Your Strengths & Working Style

• AI Enthusiast: You're passionate about artificial intelligence, always curious to explore new AI trends and integrate them into your daily work.
• Proactive Communicator: You are enthusiastic about sharing ideas clearly and connecting with diverse teams.
• Creative Mindset: You enjoy proposing and applying new ways to inspire and engage others.
• Solution-Oriented: You approach challenges with curiosity and resolve, finding practical solutions.
• Team Player: You thrive in multicultural, cross-functional settings and value different perspectives.
• Attention to Detail: You ensure accuracy and consistency in every aspect of your work.
• Adaptable: You are comfortable in a dynamic environment and flexible when priorities change.

Ready to drive real impact and be part of Oracle's future in EMEA? We can't wait to meet you

Career Level - N/A