System Administrator

Join our team as a System Administrator – Device Management

Ticket Handling
*Core Responsibilities:*

• Independent acceptance and processing of tickets
• Communication with customer and internal teams/ colleagues
• Pay attention to the Service Level Agreement and criticality and ensure that these adhered to
• Troubleshooting and handling requests
• Active enquiry when support and help is needed

Maintenance And Support

• Checking and ensure that all systems and environments are up and running
• Proactive communication within the team in case of incidents, errors, failure etc.
• Find solutions to restore the function/ service

Project

• Participating on device management projects with a short and medium term
• Creativity in fulfilling customer requirements while complying with standards and best practices
• Adherence to deadlines and active communication in the event of possible delays
• Participate on meetings with customers, vendors or project managers
• Explaining technically complex topics simply

Researching

• Independent search for solutions
• Check which changes and innovations Microsoft is planning and implementing in the area of devices/endpoints

Documentation

• Record and document results
• Recording opportunities and decision proposals

*What skills we look for:*

• Microsoft Intune/ Microsoft Endpoint Manager
• Cloud administration of Windows workstation systems
• Administration of Microsoft Windows operating system (e.g. Windows 11)
• Good understanding of Microsoft technologies related to the workplace (Microsoft Azure, Microsoft Entra, Microsoft 365, Microsoft Defender etc.)
• PowerShell skills
• Experience in troubleshooting on Windows devices (e.g. through 2nd and 3rd level support)
• Basic understanding of the relationships and processes in the Microsoft cloud environment in the context of the devices/ endpoints
• Several years of professional experience in device management/ Microsoft endpoint management and Microsoft cloud environment.

Communication Skills:

• ITIL checked (Information Technology Infrastructure Library)
• Structured way of working
• Analytical skills
• Critical thinking
• Team player
• Conscientious work
• Communicative
• Able to learn new security functions and features
• Excellent English language skills are required, and German is a significant plus.

*What we offer:*
We believe in a supportive and rewarding work environment for our employees.

Compensation And Benefits

• Highly competitive salary.
• Bi-annual bonus based on seniority within the company.
• Meal tickets and various gift vouchers.
• Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.

Career Growth and Team Environment:

• Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.
• Interesting projects and solutions for both the Bertelsmann Group and international external customers.
• A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.
• The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders.

Today, Arvato Systems Romania has around 160 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

For more information, please click here .

Unternehmen:
Arvato Systems IT SRL

Land:
Romania

Region:
Braşov

Stadt:
Brasov

Postleitzahl:
500446

Job ID:
284120