Offline Returns Manager

Role Purpose:

The Offline Returns Manager within Altex Service Center coordinates the entire flow of physical (offline) product returns from individual and business customers. The role involves the efficient management of the processes of reception, validation, registration, sorting, transportation, and monitoring of returned products, while ensuring compliance with delivery timelines and quality standards.We expect all candidates to send us the application documents by the 25th
of August.

Recruitment and selection steps:

• Submitting applications by the 25rd of August
• All application documents will be reviewed by the 27th of August and only applicants fulfilling all job and profile requirements will be considered eligible for next step
• Eligible applicants will be invited to take a written assessment
• Final interview

Application documents needed:

• CV
• Cover letter submitted by the candidate telling us why you want to be part of Altex and what personal and professional qualities you can bring. Please mention your studies diploma within the cover letter
• Work projects portfolio
• We reserve the right to proceed with recruitment processes only with candidates who have demonstrated civic behavioral integrity and by applying to this role, you will confirm that you are not registered in the criminal record

Key Responsibilities:

• Coordinating the entire physical returns process for electro-IT products from collection points (stores, warehouses, service centers) to service centers.
• Supervising teams responsible for receiving, inspecting, and sorting returned products.
• Ensuring traceability of returned products at all stages (pickup, transport, registration, delivery to service).
• Collaborating with service, logistics, and customer service teams to quickly resolve returns and handle exceptions (missing items, damage, non-compliant products, etc.).
• Monitoring and optimizing return processes to reduce processing time and increase operational efficiency.
• Ensuring compliance with commercial policies and agreed return conditions with partners, suppliers, and customers.
• Preparing periodic reports on return volume, processing times, costs, and any non-conformities.
• Implementing logistical and operational solutions to improve the customer experience and internal performance.
• Managing relationships with carriers and logistics service providers involved in the offline returns process.

Requirements:

• Minimum of 3 years' experience in returns management or logistics operations, preferably in the electro-IT, retail, or service sector.
• Solid knowledge of logistics flows, inventory management, return processes, and ERP/WMS systems.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Experience in coordinating operational teams.
• General knowledge of electro-IT products and repair processes is an advantage.
• Good communication and teamwork skills.
• Intermediate/advanced Excel skills; experience with return management systems is a plus.
• English – intermediate level.

Benefits:

• Competitive salary package based on experience.
• Performance bonuses.
• Company phone and laptop.
• Opportunity to develop and optimize a critical operational flow in a growing company.
• Professional, stable, and performance-oriented work environment.