Workday HCM Lead Analyst

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

You will be a member of the Workday Services Team providing post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our WPP colleagues.

Reporting to the HCM Product Manager, the purpose of the role is to plan, co-ordinate and manage a team, located across multiple sites, who provide technical Workday HCM support to agreed SLA's. You will provide line management, technical guidance and support to the team ensuring delivery of high-quality advice and support across Workday HCM. This will include managing the ticket queue ensuring equitable distribution and learning opportunities, stakeholder management and ad hoc projects as are needed from time to time.

You will also be responsible for diagnosing and resolving issues raised by the business and may create and maintain organizations & structures, configuration across Core HR, Absence, Compensation and Organisations. You will actively participate in the Workday Community keeping a watching brief on forthcoming enhancements.

This is an exciting and varied role working with the wider Workday Services team to ensure the team provides a world class level of Workday support and development on a day-to-day basis. You will work closely with the WPP Programme Team and People Teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

• Management of six Level 2 Analysts setting priorities and development goals
• Maintain proper change management documentation to satisfy internal/external audit controls and compliance practices
• Effective stakeholder management to ensure timely and appropriate communication channels
• Represent the HCM Product Manager in Change Control Boards and CAB as needed
• Proactively monitor new features released by Workday and advocate for appropriate adoption plans
• Accountable for the provision of up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate actively in the Workday Community, propose and advocate for improvements to the Workday solution

What you'll need:

• Two years of Workday HCM experience, preferably in a global organisation
• People management experience resulting in collaboration, knowledge sharing and open team
• Effective team player and experience of working with others to achieve a common goal
• Stakeholder management /engagement / communication
• Experience of identifying and delivering process improvements
• Contribution to elements of technology or business change projects
• Provide functional expertise and guidance to our People Teams
• Experience of taking ownership of queries and resolving these successfully
• Experience of improving ways of working and processes
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively

Who you are:
You're open
:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic
:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary:
we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:
Passionate, inspired people
– We aim to create a culture in which people can do extraordinary work.

Scale and opportunity
– We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work
– Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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