Partner Support Specialist

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
  We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world's fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will

As a Partner Support Specialist, you will interact with customers by phone and email to provide and process information in response to their requests and queries about our products and services.

You will be responsible for effectively managing clients and partners enquiries, complaints and issues, and to ensure customer satisfaction at the core of every decision and behaviour.

Key responsibilities

• To effectively manage clients and partners enquiries, complaints and issues in a timely manner, focusing on customer satisfaction.
• Interact with customers through phone calls and emails and provide information to client queries.
• Build rapport with customers by listening actively, question appropriately and by providing updates and feedback.
• Manage and prioritize tasks and maintain assignments simultaneously.
• Organize information and data. Assemble and maintain data in the company's shared databases.
• Work effectively with your team and contribute to accomplishing assignments.
  Identify and solve issues that might arise.

The skills we would love to see in your suitcase

• Fluency in spoken and written English.
• A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet.
• Strong communication, interpersonal and client management skills.
• Highly accurate with an excellent attention to detail.
• Good negotiating skills, accuracy, and attention to detail.
• Ability to make decisions and to work on own initiative and in a team.
• Ability to anticipate and resolve any problems that might arise.
  A team-oriented mentality.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe

Dynamic environment with the chance to grow, influence & impact change
Disruptive, fast-growing market leader within travel & endless possibilities
Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid