Collections, Claims and Disputes – Senior Process Associate – Serbian

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Collections, Claims and Disputes – Senior Process Associate – Serbian - Remote EMEA/EU
Deep understanding of client business, good negotiating skills and market awareness is required from you to become a trusted partner for our customers. 
Responsibilities 

•    Examine claims documents received

•    Examine documents to settle any required adjustments

•    Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers

•    Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes

•    Issuing, checking and sending dunning letters / Collection letters

•    Resolve deductions & disputes

•    Follow up on accounts and on disputed items

•    Identify potential claims to be called out and refer to appropriate personnel

•    Remain abreast of company and industry changes as well as changes in internal processes and procedures

•    Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information

•    Work with the Accounting team to book corrections and assure ledger

•    Support ad hoc requests from Business groups and local units

•    Provide required monthly reports

•    Successfully graduating the training plan attached to the position and the tasks;

•    Updating the working procedures periodically;

•    Training other team members regarding the daily tasks whenever necessary and requested by the manager;

•    Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;

•    Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualifications 
Minimum qualifications 

•    Language level\: Serbian, preferably C1 + English, B2

•    Graduate / Post-graduate in Business Management or similar

•    Anti-money laundering relevant certifications are nice to have 

•    Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

•    Previous working experience on OTC – Collections is an advantage

•    Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines

•    Good verbal and written communication skills and able to deliver results in time

•    Working experience with various countries and cultures would be a plus

•    Insurance Certification/ experience would be a plus 
Preferred qualifications 

•    Personal culture and client management expertise. 

•    High motivation and ability to learn. 

•    Ability to work under time pressure.

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.