Commercial Transact Enablement Manager

Come build community, explore your passions and grow your career. If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers' needs and ensure Microsoft Runs on Trust.

As Transact Enablement Manager (TEM), you will be part of the Global Transact Services team, ensuring executional excellence and scaling of our Commercial Quote to Cash operations. You will partner closely with multiple business groups including Vendor Operations, Field Operations, Partner Operations, and other internal stakeholder teams, to ensure Commercial revenue is processed compliantly and on-time, whilst continuously improving.

This role will allow you to develop your skills in problem solving, reporting & communications, process optimisation & collaboration.

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Execution Excellence & Program Management

• Generate and leverage data and produce collateral to support the Transact Services team in communication of Commercial operations health to relevant stakeholders.
• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are rigorous and executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes.
• Maintain the rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.

Planning, Evaluation & Improvement

• Help collect and evaluate success criteria and performance metrics to monitor operations health. Use data analytics and business reviews to derive insights that help identify risks and mitigation plans, as well as opportunities to streamline and optimize based on lessons learned.
• Identify and implement opportunities to improve performance, collaborating with others to align on root problems, and selecting the optimal scenario to resolve.
• Support the Transact Services team to perform analysis and examine trends to stay current, agile and competitive. Understand and identify current risks, impact and mitigation plans.
• Contribute to the vision/direction of specific operational processes, help execute plans that shift current priorities to new objectives and influence others to change behaviour accordingly.

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND demonstrated work experience in program management, process management, operations management
• OR equivalent experience.
  Experience of working in a complex, cross-functional and high change environment.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.