Account Management Team Leader

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you'll be doing:

We are looking for a highly motivated and data driven Account Management Team Leader to join our growing team.

As an Account Management Team Leader you'll play a key role in maximize our partners performance on the Wolt platform. You'll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.

Day-to-day in this role you'll:

• Driving the commercial growth of existing retail partners by delivering strategic, data-driven insights and high-quality consultation;
• Analyzing partner performance to identify opportunities, generate actionable insights, and implement improvements;
• Testing scalable solutions for partner collaboration, evaluating outcomes, and implementing efficient workflows;
• Re-negotiating commercial terms with key partners to strengthen collaboration and long-term value;
• Setting clear targets, providing coaching, and leading by example to enable consistent high performance within the team;
• Fostering a positive and supportive team culture that promotes engagement, development, and growth;
• Sharing expertise, guiding structured partner consultations, and championing operational excellence;
• Ensuring effective cross-functional communication to align goals and optimize partner performance;
• Collaborating with Sales and Merchant Services teams to streamline operations and strengthen feedback loops;

Our humble expectations:

• Proven track record in driving commercial growth and optimizing performance within retail or partner management environments;
• Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships;
• Experience collaborating cross-functionally with Sales, Operations, and Merchant Services teams to align objectives and streamline processes;
• Collaborative and empathetic leader, committed to developing people and nurturing a positive, high-performing team culture;
• Results-oriented, proactive, and adaptable to a fast-paced, evolving business environment;
• Passionate about using insights and data to deliver measurable business impact and long-term partner value;
• Excellent communication skills, fluency in English;

What we offer:

• A fast-growing tech company with lots of career opportunities, both locally and internationally;
• Medical subscription – Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders.

Next steps:

If you're ready to learn, contribute, and grow within a collaborative environment, we'd love to hear from you

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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