Human Resources Operations Payroll Specialist – Senior Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Human Resources Operations Payroll Specialist – Senior Process Associate - French – Hybrid Bucharest

In this role you will provide consistent and professional support to associates, across the EMEA region, enquiries, and requests through case management tools.

Responsibilities

•    Support of HR in the HR administrative function and payroll. Is the primary point of contact between HR and employees

•    Provides support to colleagues within the HR division

•    Manage all necessary documentation to the employee lifecycle and perform related tasks in systems and employee files

•    Maintains complete, accurate and timely employee records based on real time requests

•    Oversee and verify employee database and personnel files

•    Assist employees in using the internal application for proper attendance recording, including vacation requests and unpaid leave.

•    Provide information and guidance to company employees on labor legislation and salary calculations

•    Handle HR requests via email, HR cases, and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.

•    Schedule and run the assigned client payrolls by following standard operating procedures

•    Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks

•    Highlight and escalate relevant matters that may impact the running of client payrolls

•    Create and/or update process documentation (SOP, process maps, templates)

•    Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team

Qualifications we seek in you
Minimum Qualifications / Skills

•    Proficient French and English (C1), both in writing and speaking

•    Knowledge of French labor law and payroll  

•    Very good knowledge of HR tools and processes

•    Excellent customer service skills

•    Analytical and problem-solving skills. 

•    Bachelor / Master´s degree.

•    Knowledge of social law

•    Prioritization capability

•    Privacy management

•    VKnowledge of MS office applications\: Word, Excel, Outlook. 

•    Professional background involving problem solving and dealing with internal customers.

•    Ability to work with confidential/sensitive data

Preferred Qualifications/ Skills
1.    You have the relevant experience in working in the HR / Administration Team
2.    Workday and Service Now knowledge will be an asset
3.    Previous experience working in Shared Services

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.