Implementation Engineer

SS&C GIDS

SS&C is a global leader in software and services for the financial services industry.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

The SS&C Digital team drives innovation across our product suite, delivering scalable, resilient, and modern platforms to clients operating in complex markets. Our mission is to simplify financial operations and transform customer experiences through cutting-edge software solutions

About the role

The role of the Implementation Engineer is to configure SS&C applications to the requirements agreed with SS&C clients.

Your Responsibilities:

• Working with client-facing delivery, programme and project managers, etc, to understand the needs of clients and turn these into configuration work items
• Using tools written by SS&C and, where necessar,y changing files directly, implement the clients chosen configuration work items following agreed processes and procedures
• Verify that the software is working in accordance with the work items; i.e. check that the selected features appear and are working before handing off to other teams.
• When required, meet with clients to support delivery, programme and project managers et,c showing configured software and/or discussion configuration options
• Working with the Infrastructure and Software Engineering Team to implement the agreed client work items
• Reporting progress on each implementation project to agreed standards
• Working with the Implementation Team to define improvements to the team operating model, processes and procedures to improve project delivery times and reduce rework.
• Learning new applications as they are introduced by SS&C Digital so that they can be configured to customer requirements.
• Working with Infrastructure, Engineering Teams & Management to devise/refine tooling for configuration SS&C applications

Your Experience:

• Essential: Effective verbal and written communication skills; clients & colleagues are global, and post holders will need to have an excellent command of business English
• Desirable: Ability to speak/read/write in other languages
• Essential: Can think logically to identify problems and resolve them
• Essential: Can implement changes accurately when working under pressure
• Essential: Basic knowledge of web technologies such HTML, JavaScript and/or a programme language such Java, c#, php; skills dot need to have been gained in a commercial setting
• Desirable: Experience working in a fast-paced/pressured team environment; not necessarily in Information Technology
• Desirable: Experience working in Financial Services

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.