Head of Engineering

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

The Member Accession team owns the end to end experience of onboarding with Tide. Fast, efficient onboarding is a key differentiator for Tide, its key to our expansion into new markets and to remaining the largest SME challenger in the UK. The team is obsessed with continuing to optimise and globalise this experience, always on top of the data and making sure it scales commercially. 

The Member Engagement team drives continued engagement and revenue generation from existing members. This scope includes our subscriptions, toolkits and rewards program as well as our personalisation tooling and underlying technical systems like billing and CRM integrations. This is a major driver of revenue diversification, member activation and retention.

ABOUT THE ROLE

As Head of Engineering, you will be a technical leader, playing a pivotal role in shaping the future of how Tide members experience our products. You're a strategic leader who can set an engineering vision that aligns to product vision and drive incremental delivery. Managing the Engineering Managers (EMs) within the domain, this role is focused on technical leadership, architecture, and engineering strategy.

As Head of Engineering you will be:

• Leading the development and architecture for one or more of Tide's onboarding, referrals, partnerships, subscriptions, billing, rewards, personalisation and marketing systems.
• Work across multiple business areas to effectively get things done through constructive collaboration and data driven decisions. 
• Collaborating with cross-functional teams (Product, Design, Business) to enhance member experience.
• This is a technically hands on role. Getting directly involved in your architecture, providing hands-on technical guidance, ensuring best practices in software engineering, security, and system design.
• Managing and mentoring engineers, fostering a culture of technical excellence and continuous learning.

This role offers the opportunity to influence the entire Tide product portfolio, drive innovation, and shape Tide's strategy as we scale globally.

WHAT WE ARE LOOKING FOR

We are seeking a highly technical and strategic engineering leader with deep expertise in complex domains like payments systems, fintech, logistics, retail, experience of working with distributed architectures and customer facing applications on mobile and web.

• 10+ years of engineering experience of delivering high-quality, customer-focused digital products
• Expertise in architecture and scalability, ideally working cross platform
• Ability to translate strategic goals into a clear technical roadmap and effectively communicate the "why" behind technical decisions.
• Responding to changing conditions and uncertainty. Comfortable with fast change and intensity,
• Someone with a product mindset. Engineering helps drive the product vision and prioritise the roadmap at Tide. 
• Experience building and running teams with a growth focus, enabling experimentation.
• Metrics focus, picking the right business and technical data to monitor, reacting to issues
• Exposure to internationalisation and localisation
• Building platforms for internal consumers, e.g. billing, rewards, subscription management

OUR TECH STACK

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-NZ1

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

 
Disclaimer
 
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official  email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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