Cloud Support Engineer
4 days ago
Role Overview:
As a Cloud Support Engineer, you will manage incidents, requests, and events from system monitoring tools, customer tickets, and Service Desk escalations. You'll take ownership of technical issues, collaborate with teams, and ensure timely resolution within SLAs.
Key Responsibilities:
- Manage and resolve incidents, requests, and events.
- Provide high-quality end-user support and troubleshoot cloud environments.
- Monitor platforms, resolve issues, and suggest improvements.
- Conduct root-cause analysis and document troubleshooting procedures.
- Liaise with third-party suppliers and escalate issues as needed.
- Participate in on-call rota for critical incidents.
- Ensure system performance and high availability.
Required Skills & Experience:
- Experience with virtualisation (vSphere, Azure).
- Strong Microsoft 365 administration skills.
- Troubleshooting Windows Server environments.
- Supporting backup technologies (Veeam, Commvault).
- Experience with enterprise monitoring tools.
- Excellent communication and problem-solving skills.
- Ability to prioritise tasks and work in a team.
- ITIL knowledge is a plus.
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