Solution Architect
14 hours ago
Who we are:
Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.
We are looking for:
We are seeking talented professionals who are eager to contribute to the development and support of our
global technology service delivery
, both internally and externally.
ServiceNow
is our enterprise platform for enabling Service Management. Through this platform, our team supports
Internal Firm Services
in transforming how they deliver services to the business—and how the business delivers services to our clients.
If you're looking for an exciting career opportunity with the potential to grow your
ServiceNow expertise
while driving major transformation on a
global scale
, then
our company
is the place to do it. We'll empower you with the tools, challenges, and environment needed to make a real impact.
What you will do:
- Collaborate with product managers and business stakeholders to gather, analyze, and validate requirements.
- Translate business needs into effective, user-centric ServiceNow solutions that align with platform best practices.
- Lead or support the design of ServiceNow applications and modules across multiple product areas (e.g., ITSM, HRSD, ITOM, SecOps, IRM, and others).
- Produce and maintain solution documentation including functional and technical specifications, design diagrams, and implementation plans.
- Partner with developers and architects to ensure solutions are delivered as designed and meet quality standards.
- Participate in testing and validation activities to ensure solutions meet requirements and function as intended.
- Stay current on new ServiceNow features and functionalities, and provide recommendations for adoption where relevant.
- Support continuous improvement by identifying opportunities to enhance processes and the user experience.
What you need to have:
- Demonstrates abilities and/or a proven record of success as a team leader
- Product knowledge for all capabilities within the desired ServiceNow product(s) including GRC, ITSM, ITOM, SecOps, IRM, BCM, HRSD, core platform
- Understanding of the Common Service Data Model (CSDM)
- Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence.
- Resolving conflicts constructively.
- Product management and solution design expertise and experience
- Excellent written and verbal communication skills as well as product feature demonstration skills
- Experience with processes: demand management, agile delivery, business process consulting
- Business acumen and understanding of a global network of firms operating model
- Preference for fast-paced environment managing multiple priorities
- Excellent communication and presentation skills
- Software development life cycle, project delivery, and agile development experience
- Business process design experience a plus
What's in it for you:
- Extended compensation and benefits package
- Continuous learning opportunities to enhance your professional and soft skills
- A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit
We really welcome open-minded and committed people:
- Eager to take on new challenges and learn new things
- Who put their heart, mind, and soul into everything they do
- Who enjoy sharing knowledge and understand the importance of teams
-
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