Macedonian-Speaking Customer Support Representative

1 day ago

ClujNapoca, Cluj, Romania Cross Border Talents Full time

Start Date: 21 July 2025
Location: Remote from Romania
Contract Type: Full-Time, Permanent

Cross Border Talents is looking for a motivated and customer-oriented individual to join our team as a Macedonian-Speaking Customer Support Representative. In this role, you will be the first point of contact for our client's customers, providing high-quality assistance and ensuring customer satisfaction through professional and friendly communication.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat in Macedonian

  • Provide accurate information, troubleshooting, and solutions to customer issues

  • Follow standard procedures for proper escalation of unresolved issues

  • Ensure high levels of customer satisfaction through excellent service

  • Maintain detailed records of customer interactions in the internal system

Requirements:

  • Fluency in Macedonian (written and spoken)

  • Good command of English (for internal communication and training)

  • Residing in Romania (position is remote, but local candidates only)

  • Excellent communication and interpersonal skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Basic IT skills and the ability to learn new systems

  • Possession of documentation allowing undertaking employment in Romania (a MUST)

Apply now and start your journey in a dynamic customer support environment


Offer & Benefits:

  • Monthly gross salary of 6,500 RON (approx. EUR 1280)

  • Signing bonus of 600 EUR gross 

  • Full remote work within Romania

  • Comprehensive training provided

  • Opportunities for career growth within an international environment

  • Supportive team culture and management

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