IT Support Consultant

7 days ago

Bucharest, Bucureşti, Romania Oben Technology Full time 15,000 - 25,000 per year


ABOUT COMPANY

Oben stands ready to provide the IT Strategy and Consulting support for Global Leaders to help them steer their Organizations through Change. We leverage our functional and technology expertise, insights and industry know-how to help Enterprises reach their goals.

ROLE INSIGHTS

We are currently expanding our IT Support team to assist our current and future clients by providing high-quality technical support and end-user assistance for both ongoing and upcoming multinational projects. We highly value individuals with strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

If you are interested in discussing such an opportunity within our company, do not hesitate to use the Apply for Position button.

ROLE DETAILS

Job Title: IT Support Consultant (Job ref. V66669W8)

Job Type: Full-time

Effort Schedule: 8 Hours/Day

Project Communication & Documents: Romanian, English

Job Summary:

As a Helpdesk Consultant, you will play a key role in supporting end-users by providing expert technical assistance, troubleshooting, and guidance on hardware, software, and network-related issues. You will ensure that users can work efficiently by resolving technical challenges promptly and professionally. Acting as the first point of contact for users, you will provide effective solutions or escalate issues when necessary.

Responsibilities:

  • Provide technical support to users (hardware, software, network);

  • Install, configure, and maintain workstations and network peripherals;

  • Set up, configure, and maintain test and development servers;

  • Create documentation and guides for software installation and usage;

  • Maintain and update existing software and hardware systems;

  • Ensure the proper functioning and security of the companys computer network;

  • Prepare regular activity reports (daily and/or weekly); 

  • Respond promptly to reported issues, resolving or escalating them according to established procedures and timelines;
  • Ensure the security of software, hardware, and company data in line with internal policies.

Requirements:

  • Previous experience in an IT Helpdesk or technical support role;

  • Strong knowledge of Windows and Office 365 environments;

  • Familiarity with data transfer and communication equipment;

  • Solid understanding of common software packages;

  • Basic networking knowledge (cabling, routers, servers, firewalls);

  • Passion for IT and technology;

  • Ability to work both independently and as part of a team;

  • Good command of English (spoken and written).


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