Associate Quality Designer

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our Quality Verification and Standards (QVS) team is an important part of our development process, delivering relevant insights that support our game teams to optimize software performance and enhance gameplay.

The Associate Quality Designer (AQD) will join us on the SONAR team in a hybrid work schedule consisting of 3 predefined onsite days weekly. SONAR is a centralized organisation in EA focused on Production services. Our mission is to Safeguard the Player experience by delivering support across Live QV, Advertisement Technologies, and Retail Automation. As an AQD, you will be an important part of our development process and contribute to the quality of our games. You will demonstrate a sound technical platform and game knowledge, have a quality mindset and partner management. The AQD will also be accountable for planning and managing test coverage on client and server releases, reporting on results, and confirming the success of a release. As an AQD you will be reporting directly to the Sonar Development Manager assigned to your specific Projects.

Who do we work with? You will work closely with Respawn Entertainment

Founded in 2010 by the original creators of the Call of Duty Franchise, Respawn was created with the philosophy that when accomplished people have creative freedom, they'll make extraordinary games that achieve the unexpected. From our roots as an indie studio to joining the roster of studios at Electronic Arts, this remains our guiding principle. We love what we do and want to share our passion with players worldwide. Our shipped titles include critically acclaimed multi-platform games Apex Legends, Titanfall, Titanfall 2, Star Wars TM Jedi: Fallen Order, and Medal of Honor: Above and Beyond. Join us for the opportunity to create groundbreaking games with some of the best developer talent in the industry.

The Associate Quality Designer (AQD) supports quality improvement efforts within the Live team by using telemetry and enhancing the use of dashboards, and monitoring systems, and supporting the Live QV team. You will collaborate with Dev Quality Verification (QV) teams to ensure data-driven decision-making and visibility into feature health. The AQD helps identify gaps in telemetry coverage, promotes best practices in data instrumentation, and works with partners to refine dashboards that surface relevant insights. By improving reporting workflows and monitoring systems, they allow for better bug evaluation, risk assessment, and player impact analysis. Their contributions help ensure that QV efforts are informed, and aligned with player experience goals. You will continue to focus on the Live support of the game while in peak release.

Responsibilities
Quality Strategy and Test Planning

• Establish custom Live strategies on your project.
• Work with product owners to identify risks and plan testing for live releases.
• Build partnerships across geographically distributed teams.
• Design test plans, including scheduling, reporting, and execution.

Quality Data and Analysis

• Compile data from multiple sources into cohesive summaries to communicate status and risk
• Use different testing methodologies and analyze feature sets for automation opportunities (Risk-based Testing, Data/AI-driven testing, and more)
• Build and shape dashboards for Live Production and Live QV Leadership

Collaboration and Communication

• Communicate status and risk through cohesive summaries
• Be the communication bridge between development partners and QA teams
• Provide technical, quantitative, and qualitative feedback
• Represent the QA perspective in meetings, ensuring quality standards are prioritized.

Mentorship and Team Support

• Lead improvements and knowledge sharing across teams
• Promote professional growth within the QA team
• Mentor and support team members in implementing quality strategies

Requirements

• 3+ years of experience in software development, quality assurance, or game design
• Familiarity with Data and telemetry, and it's common uses for QA
• Will utilise telemetry, data analytics, and AI/ML capabilities to enhance test insight.
• Experience with defect and task tracking tools (e.g., JIRA, TestRail
• Experience analyzing large text-based datasets to understand player behaviors, trends, and identify recommendations to improve player experience
• Excellent collaboration
• Translate project metrics into data-driven decisions and strategies

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.