M365 Administrator-EMEA

Forvis Mazars
is a leading international professional services firm. We are a united partnership delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. Forvis Mazars is also a great place to be, with a diverse culture and a clear focus on helping people reach their personal aspirations. Together, we make a difference by helping to create a fair and prosperous world.

At Forvis Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact, so that everyone can reach their full potential.

That's why Forvis Mazars is the smart choice.

About Technology & digital solutions

The Technology & digital solutions
(T&DS) is leading Forvis Mazars digital transformation. We aim at providing Forvis Mazars professionals with a seamless digital experience allowing greater collaboration worldwide in a safe environment. As a result, they'll be empowered to deliver more value to clients every day.

To reach these goals, T&DS transformation program aims at c
onsolidating the IT operations
from a multi-local model spread across 100+ countries into a global model. This includes the infrastructure and the operating model needed to support the business, people and clients now and in the future.

The success of this change relies on the great expertise and relentless engagement of every member of the team. This is a great moment to join the Technology & digital solutions organisation and be part of the delivery of this major transformation over the coming years

The M365 Administrator's critical role
within the Digital Workplace team will ensure that all aspects of the platform are managed and supported, including the day-to-day operational availability of the service, help to drive the change program and ensure the M365 platform is delivering the best possible productivity experience for the users.

What will you do:

1. Managing and supporting the day-to-day operational availability of the M365 service
   to ensure it is delivering the best possible productivity experience for users
2. Driving the change program
   to ensure the M365 platform is continuously improved and updated
3. Collaborating with various departments
   such as marketing, IT, and customer service to ensure the successful implementation and support of M365 solutions
4. Monitoring and maintaining the health of the M365 environment
   , including performing regular system checks and updates (Backup exceptions and Governance Checks)
5. Providing advanced troubleshooting and support
   for complex M365 issues that cannot be resolved by level 1 support
6. Developing and maintaining documentation
   for M365 processes, procedures, and configurations
7. Training and mentoring level 1 support staff
   to improve their knowledge and skills in managing M365
8. Participating in the planning and execution of M365 projects
   to ensure they are completed on time and within budget
9. Staying up to date with the latest M365 features and updates
   to ensure the organization is leveraging the full capabilities of the platform.

What we need from you for this job:

• Previous experience (5 years at least) as end-to-end support engineer / M365 Tech Expert
  providing end-to-end managed support across the spectrum of Microsoft products and services.
• Fluent in English and at least another language of one of the regions.
• Extensive and advanced experience in Microsoft 365.
• Advanced troubleshooting and problem-solving solutions expertise on Microsoft 365 technologies and services.
• Ability to form key relationships and collaborations with IT managers, third parties and Forvis Mazars country technical teams
• Experience in providing service excellence in end-user support.
• Experience with 0365 migrations and on-boarding activities. Can help streamline approaches when migrating from one tenant to another and drive adoption and user count.
• Proficient in the provisioning of endpoint management (Intune).
• Specialist SME in one or two of the M365 features (e.g., Microsoft Teams, Microsoft Exchange online, Microsoft SharePoint).
• Experience with 3rd party tooling such as Mimecast M365 backup solution and M365 delegation tooling such as Core view.
• Desired experience of managing and supporting Power platform (Power Automate, Power Virtual Agents, PowerBI, PowerApps & Power Pages) & numerous services such as AI (Artificial Intelligence) Builder, Dataverse, Power Fxand other Data connectors.
• Experience working in EUC teams (desirable).
• Experience working within agile and product-based structures (desirable).
• Experience of the following: Exchange, SharePoint, One Drive for Business, Teams (desirable).
• It desired but not absolutely required that the ideal candidate has some of the following accreditations:

-MS100

-MS101

-MS102

-M365 Certifications.