Food and Beverage Manager

Food and Beverage Manager

What's on the menu for your next career move? As our new Food and Beverage Manager you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they've worked up an appetite for a full conference banquet or are just joining us for their favorite hot beverage. 

Our InterContinental Athénée Palace Bucharest hotel features a historic and iconic "Le Diplomate" Ballroom, an "English Bar" steeped in spy stories, the timeless "Café Athénée" with a delightful pastry corner, a "Club Lounge", and "Jorj" restaurant, complete with a private terrace set in a green oasis.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Directing, coaching, and developing a team of committed hospitality professionals.
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
• Managing food and beverage standards to deliver against our commitment to responsible business practices.
• Working closely with the finance team to set, monitor and refine budgets and drive revenue.
• Multitasking to oversee multiple food and beverage outlets, banquet, and convention facilities – as well as a number of managers and supervisors of restaurants managers and supervisors.
• Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. 
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist in monitoring performance of all outlets through analysis of guest feedback and financial results. Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of F&B inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.
• Ensure that all F&B equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
• Interact with outside contacts:

-Guests – to ensure their total satisfaction

-Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

-Regulatory agencies – regarding safety and compliance matters

-Other contacts as needed (professional organizations, community groups, local media)

• Will serve as Manager on Duty on a regular basis.
• Perform other duties as assigned.

What we need from you

• Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field 
• 4+ years' related experience, including management experience 
• Fluent English is required, and proficiency in the local language is a plus
• Must obtain certifications or permits as required by local governmental agencies. 
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure 
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team. 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a dry-cleaning for your business suit, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you'll become part of our ever-growing global family.