Customer Service Representative I

6 days ago

Oradea, Bihor, Romania Plexus Full time 20,000 - 25,000 per year

Purpose Statement:  Supports Program Managers with tactical activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and potentially junior customer representatives. Position is designed to provide increased productivity and effectiveness of the program management function. 

Key Job Accountabilities:

  • Provides administrative assistance to PMs and CFT to enable the CFT to focus on customer service and critical metrics.
  • Executes daily tactical tasks related such as running on-time delivery (OTD) reports, WIP/backlog/revenue/shipment reports, and raw materials/finished goods shipments.
  • Daily customer interface for POs, shipment arrangement/tracking, commitment dates on orders, customer queries and requests. May work on cNPS activities. Delivery of accurate and timely data in an independent manner.   
  • Basic communication with customers and coordination with CFT.

Additional Accountabilities:

  • Update CFT or customer trackers, download customer data from portals/additional sites, work with NCM for customer return.
  • FIA & NREs recovery and potentially supporting APQP. 
  • RMA engagement in: ship arrangement, classification creation, etc. (SRV focused but may be applicable based on site structure). Potentially manage credit notes, manage billing paperwork (scrap, PPV, consignment, NRE, etc) and enter SO for special billing activities.

Education/Experience Qualifications:

  • Education/Experience Qualifications:
  • A minimum of a High School diploma is required
  • Two (2) years of related experience is required; Three (3) or more years of related experience is preferred.
  • Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
  • An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

  • N/A

Physical Requirements:  

  • N/A

Travel Requirements:  

  • N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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