Technical Support Engineer

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Join Finastra's Engineering Support team and act as the key interface between clients and our R&D organisation.

This is a technical role focused on troubleshooting, code-level analysis, and ensuring timely resolution of complex issues—not a standard customer support position.

Responsibilities

• Investigate and resolve technical issues raised by clients, replicating scenarios in Finastra environments.

• Perform root cause analysis and provide solutions or detailed reports to R&D.

• Communicate progress clearly to clients and participate in WebEx or phone sessions to accelerate issue resolution.

• Validate fixes and occasionally test beta deliveries before release.

• Write simple scripts and assist with customisations (not core development).

• Travel onsite when necessary for critical case resolution.

• Follow best practices for case management and propose process improvements.

Required Skills & Experience

• Degree in Computer Science, Mathematics, Business IT, or related field.

• Strong C/C++ knowledge (including debugging and tools like Visual Studio, Solaris Studio, Eclipse).

• Familiarity with SQL, Java, or C#.

• Solid Windows expertise and intermediate Linux skills.

• Excellent English communication skills.

• Analytical mindset, attention to detail, and customer focus.

• Ability to work independently and as part of a team.

• Comfortable with the 2 PM – 11 PM shift.

Why Join Us?

This is an engineering-focused role, not a call-centre job. You'll be part of a pre-development team, working on troubleshooting, log analysis, and code-level investigations—making a real impact on product quality and client success.

Ready to make an impact? Apply today and join a team shaping the future of fintech

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra