Storage Engineer

With 42 years of experience in the international market and 19 years in Romania, HN Services means:

Digital transformation and IT professionals;

Diversity of technical roles;

Wide IT market exposure in different domains of activity;

A dedicated internal training center for software development

We, at HN Services Romania, are expanding our team in Bucharest, and we are looking for new, experienced professionals ready to deliver high-quality solutions. The goal is to ensure that the Software Development services provided to the business are stable, resilient and performant.

MISSION

• Monitoring and management of the alarms
  , first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
• Management of the SAN / NAS
  and the entire storage infrastructure
• Secure the quality of the services
  according to the Service Contracts signed by BP2I
• Level 2 support
  : Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
• Write procedures
  , enhance existing incident reports
• Identify recurrent incidents
  and open problem tickets
• Client Relationship
  : communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
• Stay in touch as individual and as a team to evolutions of the technologies in your perimeter
  , follow the functional and organizational changes, consider new procedures for handling your perimeter

ROLE

• Install and configure tools and software related to storage activities
• Create or perform annotations to the installation manuals and procedures
• Review existing procedures and suggest improvements
• Perform functional tests of the components that have just been installed, based on written test cases that are present in existing procedures
• Update and communicate all elements needed by the Technical Lead and support him / her in building the monitoring reports
• Keep up to date the job descriptions, operating procedures and the documentation related to your day-to-day activities
• Occasionally provide on-call support outside business hours and document these activities in the BP2I tools
• Relay only on the tools provided by BP2I

COMPETENCES

• As a Storage IT Engineer, we expect very good knowledge in the following areas:
• Skilled in using at least one of the following tools: Dell EMC DataDomain, IBM Flash Storage, NetApp Storage
• Good level of knowledge related to OS and virtualization
• Network engineering knowledge
• Basic backup infrastructure knwoledge
• Skilled with all related storage infrastructure tasks, including but not limiting to
• Adding volumes (standalone or clusters)
• Configuration of remote backup / mirroring with SRDF
• Configuration of EMC TimeFinder / IBM FlashCopy
• Installation / removal of SAN disks on servers
• Installation of a partition
• Prepare and deploy migrations
• Reserve SAN ports
• Upgrade software for ODM / Powerpath
• Enrich existing NAS infrastructure
• Request audit of SAN
• Realize performance audits on SAN/Stockage
• Analyze / diagnose malfunctions
• Previous Support Engineer experience
• Register, troubleshoot and provide solution for L2 incidents
• Register, troubleshoot and provide solution for L3 incidents
• Follow-up open incidents in the agreed SLAs
• Open tickets with third party suppliers
• Follow-up incidents with third party suppliers
• Escalate towards upper support level in case of impossibility to solve the incidents
• Very good communication skills in English (oral and written); knowledge of French is a plus

Only eligible candidates will be contacted for further information and start of the recruitment process.