Senior Employee Experience Specialist

This is a fully remote role. Applicants may apply from any country.

About us:
We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. 

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

As part of our growth, we are hiring a Senior Employee Experience Specialist to join our EOR team to guarantee a seamless employee experience for our external employees.

Your role: 

You will work as part of the EOR team to manage the employee lifecycle (from onboarding to off-boarding): 

• Collaborate closely with payroll, legal, CSM and other stakeholders to facilitate pre-onboarding, onboarding and post-onboarding employee activities. 
• Focus on enhancing the processes and reducing lead time. 
• Manage the collection of personal documents/information required for visa applications, immigration, and onboarding, ensuring compliance with GDPR and SOC 2 standards. 
• Oversee employee enrolment in benefits such as pension and health insurance. 
• Work with different teams to achieve excellence:
  • Work with Legal to draft employment contracts and ensure compliance and accuracy
  • Partner with the Payroll team to address any changes or concerns employees may have regarding payslips. 
• Take ownership of the Customer Satisfaction (CSAT) score related to employee experience and onboarding Service Level Agreements (SLAs)
• Partner with client teams to understand their employee needs and challenges.
• Design and implement comprehensive employee experience programs across the entire employee lifecycle, from onboarding to off-boarding.
• Develop and maintain strong relationships with key stakeholders across client organisations.
• Analyse employee engagement data and identify areas for improvement.
• Lead project management initiatives related to employee experience.
• Develop and deliver engaging communication materials to keep employees informed.
• Work on Zendesk, and other platforms to track and manage your work independently and as part of the team. 
  
  Requirements:
• 5+ years of experience in EOR employee experience, human resources, or a related field.
• You possess strong project management skills, with the ability to plan, prioritise, and execute tasks efficiently, ensuring timely delivery while maintaining high standards and managing multiple stakeholders.
• You are customer-centric and have significant experience building and nurturing relationships with internal and external stakeholders.
• Experience working in a remote setup
• You are a self-starter with a proactive attitude, capable of taking initiative in an agile, fast-paced environment. You will be responsible for continuously improving our processes and tools to drive operational efficiency and innovation.
• Team worker: You excel in collaborative environments, leveraging strong communication and interpersonal skills to work effectively with cross-functional teams, ensuring shared goals are met and success is achieved collectively.
• Fluent in Arabic and English
• Nice-to-have: Experience working at a high-growth start-up or scale-up.

Why you will love working with us:

• Competitive salary and generous healthcare package.  
• 20 days PTO
• Opportunity to work on challenging and impactful projects.
• You will be part of a fast-paced and dynamic environment with smart, talented teams where collaboration thrives, and everyone actively supports and uplifts one another.
• We collaborate on cutting-edge products, have ample opportunities to learn new tools, and take ownership of our work with an entrepreneurial mindset.
• Fully remote work